2/10 Terrible
Allison
4 Aug 2025
Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel experience ever!
This was probably the worst experience I've ever had at a hotel. The people in the room above us were stomping around so loud, I didn't fall asleep the first night until 3:30am. The next morning when i requested a room change, the woman at the front desk was so rude and made me feel like I was being such an inconvenience. She said she'd call me to let me know if we could change rooms, and she never called. When we returned that evening, our upstairs neighbors were still so loud. I went back down to the front desk and requested a room change (again). The gentleman was extremely rude and made a huge fuss about us changing rooms at 11pm. He said he "went up" to the room above us the night before and didn't hear anything. Pretty much accusing me of lying about their noise. We did switch rooms, and the second room was 100% better, but the workers were so rude and disrespectful about it all. They made me feel as if I was in the wrong for being bothered by the noise. Again, this trip was absolutely awful. We will never stay here again, nor recommend it to anyone.
Allison
Stayed 2 nights in Aug 2025
