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A great hotel with excellent location

Service was incredibly slow in the restaurant and on the front desk (available staff were very nice but overworked, whole hotel felt understaffed). We paid a significant amount for a sea view which we didn’t receive. Wouldn’t stay here again.

The staff are very helpful and friendly. The breakfast was really superb, it was one of the best English Breakfasts I have had at any hotel. Rooms are clean, but a little bit dated. I would be happy to stay again. Thanks to the management & staff for a lovely stay.

Perfectly positioned hotel, right by the sea front, a big car park opposite and 2 minutes into town! Our room was clean and tidy. Staff were helpful and happy

Stayed at Harbour Hotel Brighton for my partner’s 30th birthday and honestly left disappointed. We arranged for a bottle of champagne and strawberries to be waiting in the room on arrival. Instead, we were delivered a warm bottle of Prosecco and told the champagne would arrive the next day. Despite mentioning it multiple times throughout the stay, it never appeared. The biggest issue though was the condition of the rooms. The first room was dirty, tired, and poorly maintained. Stains throughout the carpets, marks on furniture, rusty shower fittings, dirty skirting boards, grimy areas around the bathroom, and general lack of upkeep. We were moved to another room, but even that had stains all over the carpet and still felt worn out and neglected. To make matters worse, we received no housekeeping service until we specifically asked for it. The spa experience was mixed. My partner’s facial was apparently lovely, and the staff themselves were polite whenever we spoke to them, but the spa area also looked tired and poorly maintained. I also came out in a rash after using the hot tub, which made me question whether the chemical balance was being properly monitored. Despite booking a £100 treatment, there was still an extra £10 charge just to use the spa facilities, which felt a bit cheap for a hotel positioning itself as four-star luxury. This doesn’t seem like bad luck either — after looking through Google reviews, there are plenty of photos showing very similar room conditions.

Great stay at The Grand in Brighton. Nice large room with ac which was very welcome in the 30 degree heat! The Spa was beautiful and very relaxing. Location was perfect for exploring Brighton. I would definitely stay there again.