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Candlewood Suites West Springfield by IHG

2.5 star property

Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Exterior
Studio Suite, 2 Double Beds
Gazebo
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • Laundry

Explore the area

View map
572 Riverdale St, West Springfield, MA, 01089
  • Big E
    ‪13 min walk‬
  • Eastern States Exposition
    ‪4 min drive‬
  • MGM Springfield
    ‪4 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(41 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Queen Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(29 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility Accessible)

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility Accessible)

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About the area

West Springfield

When you stay at Candlewood Suites West Springfield by IHG in West Springfield, you'll be in the business district, within a 5-minute drive of Big E and MGM Springfield. .This hotel is 6.6 mi (10.6 km) from Six Flags New England and 2.9 mi (4.7 km) from Eastern States Exposition.

What's nearby

  • Big E - 13 min walk - 1.1 km
  • Baystate Medical Center - 4 min drive - 3.9 km
  • Eastern States Exposition - 4 min drive - 4.6 km
  • MGM Springfield - 4 min drive - 5.0 km
  • Naismith Memorial Basketball Hall of Fame - 5 min drive - 5.3 km

Getting around

  • Springfield Union Station - 10 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Cumberland Farms - ‬2 min drive
  • ‪Puerto Rico Bakery - ‬4 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Chili's Grill & Bar - ‬20 min walk
  • ‪Wood-N-Tap - ‬15 min walk

About this property

Candlewood Suites West Springfield by IHG

Hotel with free parking, near Big E
Candlewood Suites West Springfield by IHG offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay movies. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided weekly.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 71 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 42-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 371 out of 760 reviews
Rating 8 - Good. 224 out of 760 reviews
Rating 6 - Okay. 91 out of 760 reviews
Rating 4 - Poor. 45 out of 760 reviews
Rating 2 - Terrible. 29 out of 760 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Rodger

Travelled with family
Disliked: Amenities, property conditions & facilities
It needs to be remodeled.
Stayed 1 night in Jun 2025

8/10 Good

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Jun 2025

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only stayed one night for work but for the price you can’t beat this place. A little dated but clean and comfortable. I will definitely stay again if I’m working in the area.
Stayed 1 night in May 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Stayed 1 night in May 2025

2/10 Terrible

Bryan

Stayed 1 night in May 2025

10/10 Excellent

salena, tampa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Gloven

Stayed 1 night in May 2025

10/10 Excellent

Kip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Jessica

Travelled with family and small children
I was pleased with my stay overall. The only thing that I was bummed about was the pool. The chemicals were so strong, my 4 year old and I both had red hot skin and burning eyes for two days after. We only went in the pool for an hour and would've spent much more time in it if we could've.
Stayed 2 nights in May 2025

10/10 Excellent

NUR FARAH ADILA BINTI

Stayed 1 night in May 2025

10/10 Excellent

Romualdo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

R A, Arvada

Travelled with partner
Liked: Cleanliness
We liked how easy it was to get to/from the hotel in West Springfield, how many resources (grocery stores, etc) were close by, and the layout of the room with a little kitchenette, but the slam of auto-closing doors and the sound of foot traffic in the room above us was unbelievably clear and disturbingly loud. I had sleeping earbuds in and could muffle both but my wife wasn't so lucky. I'd stay here again but not without ear plugs.
Stayed 4 nights in May 2025

6/10 Okay

Felix

Travelled with family and small children
Disliked: Amenities
Just didn’t like that there was no breakfast on site gym equipment was down
Stayed 3 nights in Apr 2025

10/10 Excellent

Leyda I

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yo Pase Mi Cumpleaños Ahi y Me Encantó
Stayed 3 nights in May 2025

6/10 Okay

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
No meeting place, the rooms are outdated. Smells of cheap laundry detergent, no air filtration.
Stayed 1 night in May 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation

Great amenities
Stayed 6 nights in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Convenient and in a good area. Close to many dining options. The bathroom is spacious but lacks bars to hang your wet towels
Stayed 2 nights in May 2025

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Average Hotel with Friendly Staff

Our stay was fairly average. The room was clean enough and all the of the team members at the hotel were friendly and welcoming. The elevator was having issues and the carpeting in the stairways really needed to be cleaned better or replaced. Hallways were loud and being on the second floor the people above us were loud pretty late. Overall it was adequate for what we needed.
Stayed 1 night in May 2025

10/10 Excellent

Sydney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
The pool had so much chlorine in it you could smell from the outside doors. It made my eyes burn just sitting in the pool area for 5 minutes. Ended up leaving it was so bad. The elevator was needing work a sign said, good thing I had some visitors because I have a bad back and have issues with stairs. I was on the 3rd Fl. My guest had to go get me food and bring it up. It was inconvenient for them. I was in my room for the night. They just said they’d help me with my bags in the morning if it wasn’t fix, someone was coming. He asked if I could change rooms. She didn’t say anything back just about helping with bags.
Stayed 1 night in May 2025

2/10 Terrible

Karly

Stayed 1 night in May 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Lucy

Stayed 1 night in Feb 2025

8/10 Good

Marcial

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2025