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Candlewood Suites West Springfield by IHG

2.5 star property

Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Desk, blackout curtains, soundproofing, iron/ironing board
Indoor pool
Suite, 1 Bedroom
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
572 Riverdale St, West Springfield, MA, 01089
  • Place, Cinemark West Springfield 15
    ‪8 min walk‬
  • Place, Riverdale Shops
    ‪14 min walk‬
  • Place, Big E
    ‪16 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(46 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.6 out of 10
Excellent
(38 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

West Springfield

When you stay at Candlewood Suites West Springfield by IHG in West Springfield, you'll be in the business district, within a 5-minute drive of MGM Springfield and Naismith Memorial Basketball Hall of Fame. .This hotel is 6.6 mi (10.6 km) from Six Flags New England and 0.7 mi (1.2 km) from Big E.

What's nearby

  • Cinemark West Springfield 15 - 8 min walk - 0.7 km
  • Q Pin 2's - 8 min walk - 0.7 km
  • Riverdale Shops - 14 min walk - 1.2 km
  • Big E - 16 min walk - 1.4 km
  • Olympia Ice Center - 3 min drive - 2.5 km

Getting around

  • Springfield Union Station - 11 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Cumberland Farms - ‬2 min drive
  • ‪puerto rico bakery 1 - ‬4 min drive
  • ‪Pride - ‬3 min drive
  • ‪Wood-N-Tap - ‬15 min walk
  • ‪Chili's Grill & Bar - ‬19 min walk

About this property

Candlewood Suites West Springfield by IHG

Candlewood Suites West Springfield by IHG offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay movies. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided weekly.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 71 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 42-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 442 out of 866 reviews
Rating 8 - Good. 242 out of 866 reviews
Rating 6 - Okay. 96 out of 866 reviews
Rating 4 - Poor. 49 out of 866 reviews
Rating 2 - Terrible. 37 out of 866 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Damian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff clean room
Stayed 1 night in Feb 2026

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities
Walked in, water pouring out of a burst pipe in the ceiling of the lobby. They were not checking guests in. Understandable, but I did not get a refund and they declined a refund. I am an avid IHG customer and I will not be anymore.
Stayed 1 night in Jan 2026

6/10 Okay

Rebecca

Liked: Cleanliness
Disliked: Staff & service
Staff were rude
Stayed 1 night in Jan 2026

8/10 Good

Mary

It was good
Stayed 1 night in Jan 2026

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
I didn't get the chance to go to the pool or use many of the offered features, I went there to relax and get away for a couple of days
Stayed 2 nights in Jan 2026

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was amazing. Loved the jacuzzi.
Stayed 2 nights in Jan 2026

10/10 Excellent

Sherry, Montague

Stayed 1 night in Jan 2026

10/10 Excellent

Omar silva, Agawam

Stayed 3 nights in Jan 2026

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities
Staff was great. Room was clean. Good price. Great value.
Stayed 1 night in Jan 2026

10/10 Excellent

Omar silva, Agawam

Stayed 1 night in Jan 2026

10/10 Excellent

Aiisha

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room the staff everything was perfect
Stayed 2 nights in Dec 2025

10/10 Excellent

Lori, Sherman Oaks

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet & clean & nice room w/full kitchen
Stayed 1 night in Dec 2025

10/10 Excellent

Carlos J

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and big. Check in was quick and staff was friendly.
Stayed 1 night in Jan 2026

2/10 Terrible

Nasser

Disliked: Amenities, property conditions & facilities
There was a bed bug infestation I reported it to the staff and the staff said they would move me to another road they moved me to another room after I was biting my nose and my sleep and multiple bites on myself they moved me to another room and there was bed bugs there staff member told me to wait until the manager come in and they're talking about refunding my money and the manager came in he called me up I didn't leave that there's harassing me okay I'm going to the I am going to the I'm going to the emergency room in the morning this happened on Saturday when I reported it Sunday and Monday to kick me out they gave me a room to stay Sunday and then they kicked me out Monday right now I have a respiratory problems but when he walked in the room they had to AC up high in the room and they're not taking care of it so I'm assuming legal matters against I would like my money refund it into my account because it was just a it's just a mess it's just a mess it's just a mess they wouldn't give me they didn't give me no more towels they didn't change my my linen after I was there they didn't change my limit are there pictures of the backpacks that video of the bedbugs everything so I do not want them to be paid I would like my money
Stayed 3 nights in Dec 2025

10/10 Excellent

Brian, Southbridge

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff was friendly.
Stayed 1 night in Dec 2025

6/10 Okay

Glorymarie

It was okay
Stayed 1 night in Dec 2025

10/10 Excellent

Natalie

Liked: Cleanliness
Stayed 1 night in Dec 2025

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities
Room was clean and staff was nice
Stayed 1 night in Dec 2025

6/10 Okay

noel

Liked: Cleanliness
Disliked: Amenities
Yes but I had a problem with the shower curtain water got all over the floor
Stayed 1 night in Dec 2025

10/10 Excellent

Nelsy

Stayed 2 nights in Dec 2025

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in Oct 2025

10/10 Excellent

JOHN

Liked: Cleanliness, property conditions & facilities
Great staff
Stayed 1 night in Dec 2025

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Friendly desk attendant at check in. Thoughtful details. Affordable rate thru Expedia. Kitchenette well appointed. Yes there could be some upgrades but over all I thought it felt safe, clean and worth what I paid
Stayed 1 night in Dec 2025

10/10 Excellent

Erin

Stayed 1 night in Dec 2025

10/10 Excellent

Sherry, Montague

Liked: Cleanliness, amenities, property conditions & facilities
Staff is great
Stayed 2 nights in Nov 2025