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Hampton Inn West Springfield

2.5 star property

Photo gallery for Hampton Inn West Springfield

Lobby
Seasonal outdoor pool
Room, Accessible, Non Smoking
Reception
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Pool
  • Pet-friendly
  • Housekeeping

Explore the area

View map
1011 Riverdale St, West Springfield, MA, 01089
  • Big E
    ‪2 min drive‬
  • MGM Springfield
    ‪6 min drive‬
  • Eastern States Exposition
    ‪6 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

View all photos for 1 King Bed, Accessible, Non Smoking

1 King Bed, Accessible, Non Smoking

1 King Bed, Accessible, Non Smoking

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard room

Standard, Non-Smoking

Standard room

7.8 out of 10
Good
(26 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking

Room, Accessible, Non Smoking

Room, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1King study sofa bed

In-room safe, desk, blackout curtains, iron/ironing board

1King study sofa bed

8.0 out of 10
Very good
(24 reviews)
  • Sleeps 3
  • 1 King Bed

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View from property

Courtyard by Marriott West Springfield

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
4.6 out of 5, Wonderful, 518 reviews
The price is NZ$285
includes taxes & fees
5 Oct - 6 Oct
Courtyard by Marriott West Springfield

About the area

West Springfield

With a stay at Hampton Inn West Springfield in West Springfield, you'll be within a 5-minute drive of Big E and Holyoke Mall. .This hotel is 3.6 mi (5.8 km) from Eastern States Exposition and 3.8 mi (6.1 km) from MassMutual Center.

What's nearby

  • Big E - 2 min drive - 2.1 km
  • MassMutual Center - 6 min drive - 7.1 km
  • MGM Springfield - 6 min drive - 7.4 km
  • Eastern States Exposition - 6 min drive - 6.0 km
  • Naismith Memorial Basketball Hall of Fame - 6 min drive - 7.7 km

Getting around

  • Springfield Union Station - 5 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Chili's Grill & Bar - ‬7 min walk
  • ‪Wood-N-Tap - ‬3 min walk
  • ‪Olive Garden - ‬4 min walk

About this property

Hampton Inn West Springfield

Hotel with free breakfast, near Big E
Hampton Inn West Springfield offers 125 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This West Springfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 125 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a vending machine.
Take advantage of the hotel's room service. A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 5 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 5.00 per night
  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0001873250
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hotel West Springfield
Hampton Inn West Springfield
West Springfield Hampton Inn
Hampton Inn West Springfield Hotel West Springfield
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield West Springfield
Hampton Inn West Springfield Hotel West Springfield

Reviews

Hampton Inn West Springfield Reviews

8.2

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 479 out of 1002 reviews
Rating 8 - Good. 286 out of 1002 reviews
Rating 6 - Okay. 128 out of 1002 reviews
Rating 4 - Poor. 63 out of 1002 reviews
Rating 2 - Terrible. 46 out of 1002 reviews

Reviews

6/10 Okay

Dena

Liked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Audra

Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

William

Stayed 1 night in Jun 2025

8/10 Good

Tammy C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For family events but modified for bad weather. Hotel.com would not allow me to cancel one of my 2 nights even though I had paid for early cancellation. I would have to cancel my entire reservation and there were no rooms available to reserve the one night via hotel.com or the Hampton Inn. Had to pay for 2 nights but only used 1night. Also paid double costs for each night for prime season. A credit towards my next visit would be nice.
Stayed 2 nights in Jun 2025

4/10 Poor

Rich

Travelled with family
Disliked: Property conditions & facilities
Heater/AC leaked 3 of 5 days soaking rug
Stayed 4 nights in May 2025

10/10 Excellent

KAREN

Travelled with group
Did not like the shower. Did not operate properly. Room was clean.
Stayed 4 nights in May 2025

2/10 Terrible

Brandi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many things in our room were in poor condition. The outlets were loose and we couldn’t charge our phones as well as use a curling iron. Walls were paper thin and you could hear everything on the floor. Even my kid who sleeps through anything couldn’t sleep because of how loud it was. The room was damp, and smelled like mildew. Staff wasn’t very friendly and the breakfast had limited options, and the food they did have was stale and gross.. can’t believe what we paid to stay in this rundown hotel. Will not being staying at a Hampton inn again.
Stayed 1 night in May 2025

10/10 Excellent

Robin

Stayed 4 nights in May 2025

10/10 Excellent

Brian

Liked: Staff & service, room comfort
It was fine
Stayed 1 night in May 2025

6/10 Okay

Ruth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I arrived a
Stayed 2 nights in May 2025

8/10 Good

Cristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

mohsin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Cheryl

Stayed 1 night in May 2025

10/10 Excellent

Ernest

Stayed 2 nights in May 2025

2/10 Terrible

Laysha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower did not work and they did nothing about it.
Stayed 1 night in May 2025

8/10 Good

Ken

Liked: Staff & service, room comfort

Not a Happy Customer. Do some Maintenance Work.

We stayed at this location 2 days ago and were disappointed overall. The buffet breakfast was lacking. Ice dish put out for yogurt, but none available. The same for apparently cut fruit. On our stay last night both were available. Took a shower and was adjusting the overhead nozzle when I noticed all of the grime where you are suppose to put your hand to adjust. The light in the bathroom seemed dim so I unscrewed the cover shade and one of the light bulbs was not working. I screwed it in and it worked just fine. Two nights ago the same issue in the bathroom. I assume that housekeeping was to lazy to notice or fix the problem. For a Hampton Hotel I was disappointed in the quality of the linens in the bathroom - something like Motel 6 quality. Your dining room furniture needs to be updated or replaced. One of the tables had a piece of cardboard to stop it from wobbling - just fix the problem or move the table away from the middle of the room. We spent the night before last night in a Hampton in Bedford, NH. Their quality of service and food was much improved to your facility. The door to the hotel this morning was making a terrible racket for each person leaving. Sign on the door says doors are locked until 10 am. Didn't have that problem in Bedford. It appeared a District Manager was present this morning as we were leaving. He was more concerned about the placement of a garbage can than anything else. The elevator makes a racket that says use the stairs.
Stayed 1 night in Apr 2025

10/10 Excellent

Francisca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. Staff was professional and courteous. Would definitely stay again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

clay

Stayed 1 night in Apr 2025

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in Apr 2025

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, close to shopping and food options.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sharon V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only needed one night. The accommodations were excellent, the breakfast was very good; (I love having hot options). The only thing I would suggest to fix is the diverter in the water spout. Although I was able to take a good shower, I would have preferred stronger water pressure. It needs improvement. It's a perfect place for a short stay.
Stayed 1 night in Apr 2025