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Quality Inn Chicopee - Springfield

2.5 star property

Photo gallery for Quality Inn Chicopee - Springfield

Premium bedding, desk, iron/ironing board, rollaway beds
Lobby
Premium bedding, desk, iron/ironing board, rollaway beds
Fitness facility
Free daily continental breakfast

Reviews

6.4 out of 10

Popular amenities

  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Free WiFi
  • Housekeeping

Explore the area

View map
463 Memorial Dr, Chicopee, MA, 01020
  • Baystate Medical Center
    ‪6 min drive‬
  • MGM Springfield
    ‪9 min drive‬
  • Naismith Memorial Basketball Hall of Fame
    ‪9 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪35 min drive‬

Room options

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Similar properties

Check-in/check-out kiosk

Quality Inn West Springfield

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.5 out of 5, Good, 1,022 reviews
The price is NZ$148
includes taxes & fees
12 Oct - 13 Oct
Quality Inn West Springfield

About the area

Chicopee

When you stay at Quality Inn Chicopee - Springfield in Chicopee, you'll be in a shopping district, within a 15-minute drive of MGM Springfield and Naismith Memorial Basketball Hall of Fame. .This hotel is 11.4 mi (18.3 km) from Six Flags New England and 7.3 mi (11.8 km) from Eastern States Exposition.

What's nearby

  • Chicopee Falls Dam - 18 min walk - 1.5 km
  • Baystate Medical Center - 6 min drive - 8.9 km
  • MassMutual Center - 9 min drive - 12.0 km
  • MGM Springfield - 9 min drive - 12.4 km
  • Naismith Memorial Basketball Hall of Fame - 9 min drive - 12.7 km

Getting around

  • Holyoke Station - 15 min drive
  • Logan International Airport (BOS) - 97 min drive

Restaurants

  • ‪Chick-fil-A - ‬5 min walk
  • ‪Panera Bread - ‬9 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Dunkin' - ‬19 min walk

About this property

Quality Inn Chicopee - Springfield

Hotel in Chicopee with free breakfast and a 24-hour front desk
Quality Inn Chicopee - Springfield offers 100 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Make yourself at home in one of the 100 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a vending machine.
A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night

Payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0008350610
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quality Chicopee/Springfield
Quality Chicopee/Springfield Chicopee
Quality Inn Chicopee/Springfield
Quality Inn Chicopee/Springfield Chicopee
Quality Inn Chicopee-Springfield
Quality Chicopee-Springfield
Quality Chicopee Springfield
Quality Inn Chicopee Springfield
Quality Inn Chicopee - Springfield Hotel
Quality Inn Chicopee - Springfield Chicopee
Quality Inn Chicopee - Springfield Hotel Chicopee

Quality Inn Chicopee - Springfield Reviews

Reviews

6.4
Rating 10 - Excellent. 126 out of 773 reviews
Rating 8 - Good. 223 out of 773 reviews
Rating 6 - Okay. 172 out of 773 reviews
Rating 4 - Poor. 135 out of 773 reviews
Rating 2 - Terrible. 117 out of 773 reviews

6.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smelly, bugs, hair in the shower. Bed had stained sheets. Avoid if at all possible
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Stayed 1 night in Jun 2025

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It smelled terrible. I went to turn on the lamp and it was covered in as unidentifiable goo. The breakfast was good though.
Stayed 1 night in Jun 2025

2/10 Terrible

Emily

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst roach infested room and by far the dirtiest I’ve ever stayed in! I think a refund is in order, had it not been so late we would have left but we had no where to go!
Stayed 1 night in May 2025

4/10 Poor

Kevin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom door handle falling off Horrible dirty smell Ceiling showing where water had leaked. Just grungy Not worthy of $120
Stayed 1 night in May 2025

8/10 Good

Anthony

Travelled with group
Disliked: Cleanliness
There was some questionable stains. I wish I knew it was a homeless shelter before I booked but nonetheless stay was pretty good.
Stayed 1 night in May 2025

2/10 Terrible

Weedensly

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible everything was baaad
Stayed 2 nights in May 2025

2/10 Terrible

Samuel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy. Iron burn marks in the carpet. Blood stains on the carpet. Chair was gross with writings of markers. Holes in the wall, water stains. If i could give 0 stars i would.
Stayed 1 night in May 2025

2/10 Terrible

Jillian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Renovate BEFORE transition

This place is terrible! I'm at the front desk checking in and I notice a sign posted that says "this property is transitioning back into a hotel after having been a shelter". That was a red flag and I should have stopped my check in based off of that alone but we had just arrived after a long drive, we were tired and late for an event; not to mention that it was graduation weekend and vacancies anywhere else were practically non existent by this time. So we head to the room and immediately walk back out. It was awful! The carpet was absolutely disgusting! There were gnats flying around the room. The linen was gross! The guy at the front desk was so nice! He immediately offered to reimburse my deposit and told me the plan is to renovate the property soon. They need to renovate BEFORE they convert back to a hotel. I wouldn't stay for free! When you're looking for hotels on third party sites, it should be required to note when a hotel is transitioning back into a hotel after having served as a temporary shelter. Customers should be allowed full transparency so they can make educated decisions and not be deceived at check-in. I realize this is a budget motel and yes, I was looking for budget, but the condition of the room was completely below standard!
Stayed 2 nights in May 2025

6/10 Okay

Michelle

THE CARPET IN THE ROOM VERY OLD THE WALK TO THE ROOM WAS VERY LONG
Stayed 3 nights in May 2025

2/10 Terrible

Arthur

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked 2 hotel rooms at the hotel through Hotels.com. When I got there the hotel said my reservation was for one room only!!! I had to find another more expensive hotel.
Stayed 1 night in May 2025

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good comfortable stay.

Stayed 1 night in May 2025

2/10 Terrible

Amanda

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
We booked two rooms. When we first walked in to the first room, there was a spider on the wall, the toilet didn’t flush there was no chair for the desk and no mirror in the bathroom plus a strong smoke odor. When we opened the second room, there was a cockroach on the floor and a cockroach climbing up the wall in the bathroom. They were cockroaches and spiders in both rooms. The mattresses were so dirty and yellow. When we asked the young lady to clean our room, she said she did not speak English, but said “oh my god” under her breath and told us that she didn’t have us under her assignment. I killed at least five cockroaches and two spiders in just 1 of the rooms in our two day stay. They ended up switching us to another room because they could not fix the toilet but let me just say that any room you go in will have cockroaches and bugs. Beware.
Stayed 3 nights in May 2025

6/10 Okay

Verified traveller

One night stay and the hallways were very dirty!
Stayed 1 night in May 2025

6/10 Okay

Alex

Travelled with family
Disliked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Renee

Liked: Staff & service
Great check in experience
Stayed 1 night in May 2025

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sanford and Son is alive in Chikopee

A run down shack tucked behind a Chik Filet. A once normal Quality Inn now completely run down and in a state of disrepair. Decorated with broken furniture from days of old, earmarked for the trash heap, but snatched from the pile to be installed in this S@$t hole of a place. The cliche "I wouldnt stay here if its the last place on earth" well ....
Stayed 3 nights in May 2025

10/10 Excellent

Paschal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

John

Disliked: Staff & service, amenities, property conditions & facilities
The hallways smelled of marijuana getting to the room. At 4:30 the room wasn’t ready. Shower valve wasn’t working properly and I settled for a cold shower. No stopper in the sink made shaving difficult. Mattress was a spring mattress with plastic cover…made sleeping most uncomfortable. It appeared to have full time residents.
Stayed 2 nights in May 2025

4/10 Poor

Sudha

Disliked: Cleanliness
Stayed 1 night in May 2025

2/10 Terrible

maryann

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
in need of many repairs- bathroom door was kicked in- handle of door broken off.... red stains on the carpet! It looked like a crime scene... when I told the front desk staff they said they are aware of the problems in the room and didn't even offer to put us in a new room, they just said we wouldn't be charged for it.
Stayed 1 night in May 2025

6/10 Okay

Troy

Travelled with family
Liked: Cleanliness
Stayed 1 night in May 2025

6/10 Okay

Peter

Disliked: Property conditions & facilities
The tub was clogged and filled with a couple of inches of water each time you showered, the lock on the door was not working and it took a day and a half to have it fixed, there was empty soda bottles and chip bags left in the stairwell that remained there for 2 days. On the bright side, the staff were friendly and helpful and the breakfast provided was excellent.
Stayed 3 nights in May 2025

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

How to let a hotel falk apart.

Ive seen better furniture in a collage dorm. Everything is either broken or worn out. Room smells like grandma's musty basement. This was once a nice hotel but no effort has been made to maintain it as such. Its in drastic need of a complete remodel.
Stayed 1 night in May 2025

2/10 Terrible

P

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was expecting a hotel on par with Quality Inn reputation of clean, reasonably priced stay. The expedia site and the hotel check in process failed to mention the property was transitioning back from a status of a state-run shelter. At check out I noticed a sign (turned away from view) that stated the in-process state, This was way over pricing for the lack of security, overnight hallway disturbances and unclean state (ie. vomit on the stairwell). Most unsatisfactory as guest who needs accessibility, there was no elevator.
Stayed 4 nights in May 2025