2/10 Terrible
Kimberly
Travelled with family
15 Jun 2025
Disliked: Cleanliness, staff & service, amenities
Your room is not secure. Stay at the Cobblestone down the road instead.
Hotel Mead gave our room keys to another guest! The other guest tried entering our room after midnight, and came back with a hotel employee who aggressively knocked on our door at 12:20 a.m. and told me the room was assigned to another guest. Once I identified myself, she said we were given the wrong keys and were supposed to be in another room.
This was a huge safety risk - I was there with my child and had we not pulled the chain, we would’ve had strangers in our room in the middle of the night!
After I closed the door, the hotel staff and other guest argued loudly in the hallway for another 15 minutes.
I tried to resolve things with the hotel but they said there was nothing they could do, as we’d booked through a 3rd party. No apology, zero accountability, horrible customer service. Expedia tried to work with them for a refund on my behalf and couldn’t even get them to respond. (Expedia gave me some OneKey cash as a goodwill gesture.)
On top of all that, the sheets were dirty, the shower gel was empty, and the air conditioning was broken. Overall, horrible experience!
Kimberly
Stayed 1 night in Jun 2025
