Book Suffield hotels

The staff were great, very friendly and helpful. Our room was clean with everything we needed. The price was a bit high but that could of been because of the time of year and the day of the week.

Very old hotel that is badly in need of an upgrade. Rooms smelled of cigarettes. Everything just tired and worn out. Staff was welcoming though.

The heater/air conditioner in the room was old and very noisy that kept me awake. Also nobody bothered to make breakfast or any coffee for those who had to leave for an early flight.

Helpful front desk

We drove to this hotel from Pennsylvania to attend a graduation ceremony for our granddaughter. After riding for 7 hours, we arrived at the hotel. The lady at the desk told me she had no reservation, it had been cancelled by the boss. She said perhaps my card was declined and I told her that was not possible because I had already received a message stating that my room was booked . She said I booked through Hotels.com, which I did and I had itinerary numbers and check in information. I asked if they had any rooms available and she said no and she told me to take a business card and call the boss Monday. Luckily we found another hotel not too far away and they had a room available. When we got to the second hotel I saw a gentleman that had been at the first hotel and overheard him telling a gentleman the same thing happened to him as he was told his room had been cancelled. I feel this was a situation that should not have happened. I will never book this hotel again . Through the booking process, I had checked and rechecked that all was complete and we received a note looking forward to our stay. She said I booked with hotels.com and perhaps the situation was their fault. I had received a message from hotels.com that all was ready for our stay. So to answer your question as to how was our stay - there was no stay.

Spacious room, very helpful staff, good coffee and an excellent breakfast.