I booked this hotel for a night’s sleep after arriving on an 8:30p cross-country flight. Although they weren’t full, they placed me in a room on a floor where the other rooms were being renovated: doors off their hinges, mattresses leaning against walls & stacked atop one another as I passed by, the hallway filled w/stacked boxes of flooring, etc. My room was also across from a doorless supply closet with metal employee lockers & construction materials stacked up…all very disconcerting & unsightly. Instead of sleeping, I was kept awake by periodic & maddening banging - what sounded like the lockers being opened/closed every 5 minutes or so. I finally called down at 12:30a to ask for it to stop, but it continued until I finally took a sleeping pill to get some rest at 1:30. I was THEN awakened at 7:30a by the flooring guy banging away while installing the Pergo next door.
I paid $140 for 8h of much-needed sleep that I didn’t get. I was not offered a room change or rebate, or even an apology, when I calmly described my disappointment & frustration at the front desk the next morning. Instead, I was told I should have asked to change rooms to one of the completed rooms on the 4th floor, at 12:30 in the morning (how I was meant to know this at the time is a mystery to me…)
In summary: this is a so-so property in general, but not worth $140 — especially as staff seem to have minimal concern for guests’ comfort, & lack the logic to place guests away from on-going renovations.