Our stay was marred by numerous issues, despite a warm welcome from Joseph at check-in. Unfortunately, his exceptional service was the highlight of our stay, and things went downhill from there.
Upon arrival, we noticed only one elevator was working, resulting in long wait times. However, this was just the beginning. A delivered package went missing, despite proof of delivery signed by a G. Garada. The receptionist was unaware of who G. Garada was, and it wasn't until later that we discovered the hotel had a manager named A. Garada, who denied signing for the package.
The package mysteriously reappeared the next morning, but it had been opened, sealed with duct tape, and an item was missing. This lack of accountability and care for guests' belongings was concerning.
To make matters worse, on check-out morning, both elevators were out of service, forcing us (2 females) to carry 4, 50lbs bags down 5 flights of stairs. When we requested assistance, the reception said no one was there to help, leaving us to manage the heavy luggage on our own.
Given these issues, we would caution potential guests. Unless the hotel improves its package handling and maintenance, we wouldn't recommend it.