I had a stressful issue when checking in. When searching for a hotel, I specifically requested a pet friendly property. Upon checking in, I was told that this hotel only accepts service animals, and my dog wouldn't be allowed without papers. This is not something you want to hear after 15 travel hours. One clerk was trying to be helpful and check us in, but another clerk interrupted and said it wasn't allowed. Ultimately, they checked with a manager, who was off site, and I was allowed to stay. I know that other Holiday Inn sites are pet friendly. I don't know why this hotel is not. You need to update your website to reflect this.