Point form of issues
- hotel shuttle from airport never came, when we called they said it will be there in 5 minutes, then we called 15 minutes later as we watched it drive right passed us, called again and finally after 35 minutes it arrived
- rooms were not ready
- Lobby full of people and luggage’s
Luggage storage room is NOT safe, no lock or safe keeping of peoples belongings however if you need to use the public washroom you must ask front desk for a key? No logic there at all??
- staff at front desk were not helpful
- asked for a manager to speak with and was told “she is too busy to talk to you”
- lobby is dated and not much sitting room for guests as it was break time and the housekeeping staff all take there break in the breakfast area so no seats for guests
- finally got our room 4 hours later after spending the day waiting because we did not feel safe leaving our luggage in an insecure area
- room was decent and spacious, clean
Location was good as there are a lot of restaurants/ fast food/ Starbucks and casino in walking distance
Overall, the lack of customer care, unorganization and frustration with shuttle I would NOT stay here again, Hampton Inn is right next door chose them!