Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4.0 star property

Photo gallery for Hilton Grand Vacations Club Ocean Tower Waikoloa Village

3 outdoor pools, pool loungers
Property video
6 restaurants, lunch, dinner served; Hawaiian cuisine
Lobby
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Room service
  • Housekeeping
  • Parking available

Explore the area

View map
69-425 Waikoloa Beach Drive, Waikoloa, HI, 96738
  • Dolphin Quest
    ‪5 min walk‬
  • Anaehoomalu Beach
    ‪7 min walk‬
  • Kings Shops
    ‪15 min walk‬
  • Kailua-Kona, HI (KOA-Kona Intl.)
    ‪35 min drive‬

Room options

Room, 1 King Bed with Sofa bed, Resort View

7.4 out of 10
Good
(71 reviews)
  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Partial Ocean View

  • 81 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Partial Ocean View

7.4 out of 10
Good
(25 reviews)
  • 49 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Partial Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • 48 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Ocean View

7.8 out of 10
Good
(97 reviews)
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Accessible, Resort View (Roll-In Shower, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed, Resort View

8.4 out of 10
Very good
(6 reviews)
  • 98 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(17 reviews)
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed with Sofa bed, Oceanfront

7.0 out of 10
Good
(17 reviews)
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(6 reviews)
  • 98 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Double Beds with Sofa Bed, Ocean View

  • 98 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Accessible, Ocean View (Roll-In Shower, Hearing)

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Partial Ocean View

  • 95 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Room, 1 Bedroom, Ocean View

  • 64 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area)

  • 295 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Ocean View

  • 81 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (Plus, 1 King)

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Resort View (2 Doubles, Hearing)

  • 55 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Accessible, Resort View (Hearing)

  • 41 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Accessible, Resort View (Plus, 1 King, Hearing)

  • 66 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Partial Ocean View (2 Doubles)

8.0 out of 10
Very good
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (2 Doubles)

  • 55 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Resort View (Plus, 1 King with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Partial Ocean View (Plus, 1 King)

8.0 out of 10
Very good
(1 review)
  • 66 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Penthouse, 3 Bedrooms, Partial Ocean View (Suite, 3x3 Shower, Hearing)

  • 122 sq m
  • 3 bedrooms
  • Partial ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Penthouse, 2 Bedrooms, Resort View (Suite, Hearing)

  • 81 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Penthouse, 2 Bedrooms, Ocean View (Suite, Hearing)

  • 81 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Resort View

10.0 out of 10
Exceptional
(2 reviews)
  • 81 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Partial Ocean View (Plus, 1 King, 3x3 Shower)

  • 66 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Accessible, Ocean View (Roll-In Shower)

  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Accessible, Ocean View (Hearing)

  • 66 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Penthouse, 2 Bedrooms, Partial Ocean View (Suite, 3x3 Shower)

  • 81 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Penthouse, 3 Bedrooms, Partial Ocean View (Suite)

  • 122 sq m
  • 3 bedrooms
  • Partial ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Penthouse, 3 Bedrooms, Ocean View (Suite)

  • 122 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Ocean View

  • 95 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Penthouse, 2 Bedrooms, Resort View (Suite)

  • 81 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Penthouse, 2 Bedrooms, Partial Ocean View (Suite)

10.0 out of 10
Exceptional
(1 review)
  • 81 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Penthouse, 2 Bedrooms, Ocean View (Suite)

  • 81 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Room, 2 Double Beds, Accessible, Partial Ocean View (Roll-In Shower, Hearing)

  • 49 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Partial Ocean View

  • 49 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Resort View (Bathtub)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Resort View

7.0 out of 10
Good
(15 reviews)
  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds (Oceanfront View)

7.6 out of 10
Good
(12 reviews)
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Resort View

8.0 out of 10
Very good
(4 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(3 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Resort View (2 Doubles)

7.4 out of 10
Good
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

About the area

Waikoloa

With a stay at Hilton Grand Vacations Club Ocean Tower Waikoloa Village in Waikoloa, you'll be by the ocean, within a 15-minute drive of Mauna Lani Resort Golf Course and Waikoloa Beach Golf Course. .This spa resort is 8.7 mi (14 km) from Hāpuna Beach State Recreation Area and 10 mi (16.1 km) from Mauna Kea Beach.

What's nearby

  • Waikoloa Beach Golf Course - 5 min walk - 0.5 km
  • Dolphin Quest - 5 min walk - 0.5 km
  • Anaehoomalu Beach - 7 min walk - 0.6 km
  • Kings Shops - 15 min walk - 1.3 km
  • Genesis Gallery - 17 min walk - 1.5 km

Getting around

  • Kona Intl. Airport (KOA) - 29 min drive

Restaurants

  • ‪Lava Lava Beach Club Cottages - ‬5 min drive
  • ‪Starbucks - ‬2 min drive
  • ‪Island Vintage Coffee - ‬3 min drive
  • ‪A-Bay's Island Grill - ‬2 min drive
  • ‪Ono Food Court - ‬4 min drive

About this property

Hilton Grand Vacations Club Ocean Tower Waikoloa Village

Resort in Waikoloa with 6 restaurants and 3 outdoor pools
Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers 514 accommodations with laptop-compatible safes and video-game consoles. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kohala Spa has couples treatment room(s). The spa is open daily.
Stay in one of 514 guestrooms featuring flat-screen televisions. Rooms have private balconies or patios. Cable programming along with video-game consoles are provided for your entertainment. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a waterslide, and a fitness center. This resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Kamuela Provision Co., one of the resort's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. To-go breakfasts are available daily from 6:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 6:00 AM and noon.
Kamuela Provision Co. - This beachfront restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Lagoon Grill - This café serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Kona Tap Room - This gastropub serves light fare only. Open daily.
Legends of Hawaii Luau - This theme restaurant specializes in Hawaiian cuisine. Guests can enjoy alfresco dining (weather permitting). Open select days.
Nui Italian - This theme restaurant serves dinner and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (USD 48 per day; includes in/out privileges)
  • Secured valet parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast to-go available 6:00 AM to noon for a fee: USD 15 to 35 for adults and USD 17 to 19 for children
  • 6 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Kamuela Provision Co.
  • Kona Tap Room
  • Lagoon Grill
  • Legends of Hawaii Luau
  • Nui Italian

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Racquetball/squash
  • Shopping
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Built in 1988
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 47.18 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15 to 35 for adults, and USD 17 to 19 for children
  • Self parking fee: USD 48 per day (in/out privileges)
  • Secured valet parking fee: USD 55 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ocean Tower Hilton Grand Vacations Hotel Waikoloa
Ocean Tower Hilton Grand Vacations Hotel
Ocean Tower Hilton Grand Vacations Waikoloa
Ocean Tower Hilton Vacations
Ocean Tower by Hilton Grand Vacations
Hilton Grand Vacations Club Ocean Tower Waikoloa Village Resort

Reviews

Hilton Grand Vacations Club Ocean Tower Waikoloa Village Reviews

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 405 out of 1006 reviews
Rating 8 - Good. 229 out of 1006 reviews
Rating 6 - Okay. 152 out of 1006 reviews
Rating 4 - Poor. 119 out of 1006 reviews
Rating 2 - Terrible. 101 out of 1006 reviews

Reviews

10/10 Excellent

Violet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous staff! lovely views!! And the other people staying at the hotel were also very Pleasant!! Great place to staycation for locals!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Farrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice stay. So much to see and do. We loved the resort.
Stayed 2 nights in Jun 2025

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Being able to go to and use the entire property.
Stayed 5 nights in Jun 2025

6/10 Okay

Fan

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is inside a resort with 4-hotels and a bunch of shared amentities and tourist companies. It's a nice place for vacation. However, I actually recommend to take another hotels in the same area, or just driving a little bit further to Kona. This hotel is the inner-most one of the 4 hotels, which means you either need to walk or take the internal tram for another 15 minutes after getting out of your car, not mentioning that the parking area is also quite large. Meanwhile, the self-parking fee is $48 per night which is rediculously high considering it's the big island. The facilities of the hotel is also quite old, and what surprised me was that you can even find a PS3 in the room! And there are also some shaddy ugly dirty ice machines in the corner of the building which I doubt if it's PNO or just ruined and forgotten there forever.
Stayed 1 night in Jun 2025

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in was great
Stayed 1 night in Jun 2025

6/10 Okay

Joseph

Stayed 2 nights in May 2025

8/10 Good

Thomas Winston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful. Parking is expensive and tram at hotel is very inconsistent in how often it runs. Not very many selections for breakfast at resort.
Stayed 7 nights in May 2025

10/10 Excellent

Connie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Cheryl

Stayed 1 night in May 2025

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view
Stayed 5 nights in May 2025

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pools, slides, slat water lagoon
Stayed 2 nights in May 2025

4/10 Poor

Xiomara

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Stayed 5 nights in May 2025

10/10 Excellent

VIRGINIA, South San Francisco

Stayed 5 nights in May 2025

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Definitely more of a family vibe than a stay for a single individual but the place is incredible.
Stayed 4 nights in May 2025

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent value resort

Beautiful resort, comfortable room, lots of amenities and delicious food. But finding our way around was very difficult, and there were no clear directions how to get to the main check in lobby nor how to get from there to our building. Very confusing layout. There was a lovely museum along the walkway between buildings, so that made the long walks less frustrating when trying to find our way. Parking is ridiculously expensive, yet there's no good way to get there except by driving. I would not recommend parking there if you're staying more than one day. The best part of the location were the canals of ocean water running throughout the property, complete with fish and sharks swimming around freely. All staff were also very friendly.
Stayed 1 night in May 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property is great! The location is beautiful, but some of the things on the property is dated, and not much good restaurants on the property. Depending on the location, it's quite a walk from hotel room to the lobby and parking lot.
Stayed 7 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Parking

Parking lot way too far away from hotel. Parking too expensive.
Stayed 1 night in May 2025

4/10 Poor

Robi

Travelled with family
Disliked: Staff & service

Mothers Day Weekend at Hilton Waikoloa

Hilton Waikaloa is a very beautiful property that offers lots of different amenities and fun for the whole family. Unfortunately our stay over Mothers Day Weekend was not the best experience the tram had no air conditioning and the boats where not operating during our stay. Not to mention that the staff at the Ocean Tower desk where quite rude while checking in because we where locals. The staff at waters edge buffet where amazing and kind but the services at the lagoon rental was sub par we waited in front of the desk there for 15 mins while two employees where on their phones before being helped. Ocean tower has lots of upgrades but the room we where in had a old mirror with spotting and was not what we where expecting for a $400.00 a night stay.
Stayed 1 night in May 2025

10/10 Excellent

Hajun

Stayed 3 nights in May 2025

6/10 Okay

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and surroundings are great. Food is overpriced and mediocre, the tram is painfully slow.
Stayed 2 nights in May 2025

6/10 Okay

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the most beautiful place I’ve ever seen, it was full of harmony and beauty by the ocean!
Stayed 2 nights in May 2025

6/10 Okay

Miriam

We were disappointed in the condition of the rooms (non-functioning electrical sockets, worn pads and bed sheets) and the poor service (I would order one caff coffee and they’d send decaf; I would order decaf and they sent… creamer packets). The grounds are beautiful but they lack sufficient staffing that one expects from resort prices. We are willing to splurge on places like this occasionally, but when an acai bowl sets us back $18, we expect reliable facilities and good service.
Stayed 2 nights in May 2025

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time and we loved it
Stayed 2 nights in Apr 2025