I was somewhat disappointed with my recent stay. The bathroom in my room did not have a lock, and when I raised this concern with the front desk, the response I received came across as dismissive. I was told that a request could be placed, but unfortunately, no follow-up or resolution occurred during my visit.
The breakfast provided good, but the overall cleanliness of the room and common areas could be improved. For the price point, I had expected a higher level of service and attention to guest needs and have had better experience at Holiday Inn at other locations. I hope management will take these points into consideration to provide a more comfortable experience for future guests.