I do not recommend staying at Whistler Peak Lodge. From the first night, our experience was unacceptable. The fire alarm went off at 4 a.m. with no explanation. After waiting in the lobby for about 15 minutes with no staff present, an employee eventually arrived, entered our room, and stood on our bed with his shoes to unplug the alarm.
Later, maintenance came to replace the alarm but left a large mess of dust on our bed. Housekeeping was asked to clean it, but the door was left improperly latched, and as a result, my wallet was stolen from the room.
We immediately requested a refund, but five days later we are still being told “it’s being dealt with.” Each day we are promised answers “tomorrow,” but nothing has been resolved.
This has been one of the worst hotel experiences I’ve had. Between the lack of professionalism, security issues, and refusal to take accountability, I cannot recommend this property to anyone.