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Comfort Suites Hanes Mall

2.5 star property

Photo gallery for Comfort Suites Hanes Mall

Pillow-top beds, desk, laptop workspace, blackout curtains
Lobby
Lobby
Suite, Multiple Beds, Non Smoking
Free daily buffet breakfast

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
200 Capitol Lodging Ct, Winston-Salem, NC, 27103
  • Place, Hanes Mall
    ‪7 min walk‬
  • Place, Adventure Landing Winston-Salem
    ‪15 min walk‬
  • Place, Novant Health Forsyth Medical Center
    ‪2 min drive‬
  • Airport, Winston-Salem, NC (INT-Smith Reynolds)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(89 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(119 reviews)
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(52 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Upgrade)

Suite, Multiple Beds, Non Smoking (Upgrade)

Suite, Multiple Beds, Non Smoking (Upgrade)

8.4 out of 10
Very good
(8 reviews)
  • 30 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Room, 1 King Bed with Sofa bed, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Best Western Plus Hanes Mall Hotel
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
3.8 out of 5, Good, 1,001 reviews
The price is NZ$158
includes taxes & fees
7 Apr - 8 Apr
Best Western Plus Hanes Mall Hotel

About the area

Winston-Salem

With a stay at Comfort Suites Hanes Mall in Winston-Salem, you'll be in the business district, within a 15-minute drive of Wake Forest University and Wilkes Regional. .This hotel is 0.8 mi (1.3 km) from Hanes Mall and 1.6 mi (2.6 km) from Novant Health Medical Park Hospital.

What's nearby

  • Hanes Mall - 7 min walk - 0.7 km
  • Wilkes Regional - 11 min walk - 0.9 km
  • Adventure Landing Winston-Salem - 15 min walk - 1.3 km
  • Novant Health Forsyth Medical Center - 2 min drive - 2.7 km
  • Novant Health Medical Park Hospital - 3 min drive - 3.0 km

Getting around

  • High Point Station - 25 min drive
  • Piedmont Triad Intl. Airport (GSO) - 28 min drive

Restaurants

  • ‪McDonald's - ‬16 min walk
  • ‪Chick-fil-A - ‬17 min walk
  • ‪The Cookie House - ‬4 min drive
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Golden Corral - ‬3 min drive

About this property

Comfort Suites Hanes Mall

Comfort Suites Hanes Mall offers 80 accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with double sofa beds. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 80 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed, and all rooms are furnished with double sofa beds. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool.
A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Winston-Salem? This hotel has 947 square feet (88 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 947 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Doors are locked from 11 PM until 7 AM. Guests arriving within those hours must ring the doorbell at the hotel entrance in order to check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 2 to May 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per night
  • Service fee: USD 2.26 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 23 to September 07
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Hanes Mall
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Hotel Winston-Salem
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel Winston-Salem

Comfort Suites Hanes Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1000 reviews
Rating 8 - Good. 227 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Bed was comfortable. Staff was pleasant and professional.
Stayed 1 night in Dec 2025

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the beds were comfortable and the staff was pleasant and professional.
Stayed 1 night in Dec 2025

10/10 Excellent

Llywellyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff helpful with check in.
Stayed 1 night in Dec 2025

10/10 Excellent

Duane

Stayed 1 night in Dec 2025

10/10 Excellent

Khandi

Stayed 2 nights in Dec 2025

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
Front desk was very pleasant and professional. Room is very clean. Safe environment.
Stayed 1 night in Dec 2025

10/10 Excellent

Denise

Stayed 1 night in Dec 2025

6/10 Okay

Jody

Stayed 1 night in Dec 2025

10/10 Excellent

Sang

Stayed 3 nights in Dec 2025

10/10 Excellent

Sang

Stayed 1 night in Dec 2025

10/10 Excellent

Vanessa

Stayed 1 night in Dec 2025

10/10 Excellent

Edward

Business traveller
Yes to breakfast was good. There needs to be turkey sausage for people who have allergies to pork products
Stayed 1 night in Dec 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities
Room was clean and very comfortable. Front desk staff was very nice.
Stayed 2 nights in Dec 2025

10/10 Excellent

Wilton

Stayed 1 night in Nov 2025

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Bed was comfortable. The breakfast was what I’d expect and that area was clean. The staff were pleasant
Stayed 4 nights in Dec 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and hotel were very clean and well taken care of
Stayed 2 nights in Dec 2025

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The staff was very helpful and courteous! The food was Ok but the one bagel I tried seemed stale and a bit hard. After one bite I threw the remainder out. Both of the tread mills were not working. The bottom of the door to the bathroom (view from inside the bathroom) and some of the walls need some TLC.
Stayed 3 nights in Nov 2025

8/10 Good

Miketavious

Stayed 3 nights in Nov 2025

8/10 Good

Rachel

Travelled with group
Liked: Property conditions & facilities
Spacious room, with good breakfast options.
Stayed 2 nights in Nov 2025

10/10 Excellent

Vanessa

Stayed 1 night in Nov 2025

10/10 Excellent

Brandon

Liked: Cleanliness
Stayed 3 nights in Nov 2025

4/10 Poor

Shawn

Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room and staff were great! Bed was very comfortable and clean. Would recommend to anyone!!
Stayed 1 night in Nov 2025

4/10 Poor

Faith

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got to my room and there were multiple roaches in plain sight (I even took pictures). I cancelled my stay and went elsewhere. They took my money for the first night. EVEN THOUGH THEY HAD LITERAL COCKROACHES IN THEIR HOTEL. I lost over a hundred dollars. Will never stay at a Comfort Inn again.
ROACHES!!!!!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was very clean and had many amenities. The breakfast was a little limited but was very good.
Stayed 2 nights in Nov 2025