The staff was 'inconvienced' by us - we asked to have extra pillows & towels, we never received them; when asked for a replacement of something & towels, they brought the replacement to our door but no towels. they then proceeded to say 'desk is unattended, maybe you come down and get towels.' Why did they only bring 1 of 2 items when we asked for 2 and they confirmed 2?
Check in was extremely a long process - I did the online check in, and it stated we only needed to grab keys - but then to get keys i had to provide the SAME information I did ONLINE for the online check in and it took another 20 minutes. The front desk lady was not friendly.
The room had 2 holes punched in the wall, the shower tub looked like they paint over it and the pain was coming off, the water line for the shower head was fully exposed with a gapping hole in the wall.
The beds were comfortable - but for $200+ per night, I expected friendlier staff and no holes in my walls.