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Comfort Suites West Jacksonville

2.5 star property

Photo gallery for Comfort Suites West Jacksonville

Business centre
Premium bedding, desk, laptop workspace, blackout curtains
Exterior
Lobby
Free daily buffet breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
7019 Commonwealth Ave, Jacksonville, FL, 32220
  • Place, Gateway Shopping Center
    ‪4 min drive‬
  • Place, Jacksonville-Baldwin Rail Trail
    ‪5 min drive‬
  • Place, Richardson Road Park
    ‪7 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the area

Jacksonville

With a stay at Comfort Suites West Jacksonville in Jacksonville (Northwest), you'll be within a 15-minute drive of Jacksonville Naval Air Station and Terrace Park. .This hotel is 9.7 mi (15.5 km) from EverBank Stadium and 10.7 mi (17.2 km) from Jacksonville Zoo and Gardens.

What's nearby

  • Gateway Shopping Center - 4 min drive - 3.0 km
  • Jacksonville-Baldwin Rail Trail - 5 min drive - 3.8 km
  • Richardson Road Park - 7 min drive - 7.7 km
  • Normandy Lane Plaza Shopping Center - 7 min drive - 6.4 km
  • Crystal Springs Park - 7 min drive - 9.6 km

Getting around

  • James Weldon Johnson Park Station - 12 min drive
  • Jacksonville Station - 15 min drive
  • Jacksonville International Airport (JAX) - 23 min drive

Restaurants

  • ‪Circle K - ‬16 min walk
  • ‪McDonald's - ‬6 min drive
  • ‪Dunkin’ - ‬8 min walk
  • ‪Top China - ‬5 min drive
  • ‪Hardee's - ‬5 min drive

About this property

Comfort Suites West Jacksonville

Comfort Suites West Jacksonville offers 64 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Premium cable television is provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.
Make yourself at home in one of the 64 air-conditioned rooms featuring microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as desks and separate sitting areas.
Be sure to enjoy recreational amenities including a 24-hour health club and an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour health club
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • In-room roll-in shower
  • Lift
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age: 20

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Commonwealth
Comfort Suites Commonwealth Hotel
Comfort Suites Commonwealth Hotel Jacksonville
Comfort Suites Commonwealth Jacksonville
Comfort Suites West Jacksonville Hotel
Hotel Comfort Suites West Jacksonville Jacksonville
Jacksonville Comfort Suites West Jacksonville Hotel
Hotel Comfort Suites West Jacksonville
Comfort Suites West Jacksonville Jacksonville
Comfort Suites Commonwealth
Comfort Suites Hotel
Comfort Suites
Comfort Suites West Jacksonville Hotel
Comfort Suites West Jacksonville Jacksonville
Comfort Suites West Jacksonville Hotel Jacksonville

Comfort Suites West Jacksonville Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 216 out of 575 reviews
Rating 8 - Good. 150 out of 575 reviews
Rating 6 - Okay. 99 out of 575 reviews
Rating 4 - Poor. 61 out of 575 reviews
Rating 2 - Terrible. 49 out of 575 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

PHIYEN

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was good but poor location because of traffic on highways. We were given a different room.
Stayed 2 nights in Dec 2025

10/10 Excellent

bartlomiej

Stayed 5 nights in Nov 2025

10/10 Excellent

Aidan

Liked: Cleanliness, amenities, property conditions & facilities
The entire staff was phenomenal. Great experience, would stay here again
Stayed 4 nights in Nov 2025

2/10 Terrible

Lewis

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We had to check in early the next morning because we drove 14 hours from Texas to assist my son and his fiancée with some stuff. We get there and are in formed that they are having issues with the water heaters. We say ok we just need to sleep. We get to the room and it’s dirty, there was a roach crawling around. So we decided to leave and just loose 1 day of the hotel stay and go somewhere else. The front desk lady got everything settled and informed us we would have to get a refund from hotels.com. So when we got to the new hotel we did that and the lady lied and said the weren’t having any problems so hotels couldn’t refund any of my booking. The nice guy from hotels at least got me a $50 hotel bucks. So out of the $250 booking I got 50 back. I will never book this hotel again or do not recommend anyone stay here ever.
Stayed 2 nights in Nov 2025

10/10 Excellent

MALCOLM, Kissimmee

Business traveller
Liked: Cleanliness, property conditions & facilities
Location
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Stayed 1 night in Nov 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes!
Stayed 2 nights in Oct 2025

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
Very tired hotel. Cushion on couch in room ripped. Rusty light fixtures.elevator in poor shape. Just tired.
Stayed 1 night in Nov 2025

2/10 Terrible

Yvette

Stayed 2 nights in Sep 2025

10/10 Excellent

Ryland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay when I come to Jacksonville
Stayed 1 night in Sep 2025

2/10 Terrible

Beyonka

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in front desk staff had a bad attitude she really hate her job and it shows. Then I went to my room sheets was dirty sheets had make up on them and at the foot of bed look like someone dirty feet stains. I told a staff and she came in to change sheet with sheets and comforter with holes in them I mean big holes never again smh
Stayed 2 nights in Sep 2025

8/10 Good

Efrem

Travelled with partner
No dislikes everything was good
Stayed 4 nights in Sep 2025

8/10 Good

john

Stayed 3 nights in May 2025

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady that's working tonight. She has a wonderful customer service
Stayed 1 night in Aug 2025

10/10 Excellent

Alfred, Boynton Beach

Stayed 1 night in Aug 2025

2/10 Terrible

Earl

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The first room I had mildew in the bathroom, all our towels were wet, the bed linens were wet, the counter, the desk were all wet. The vent in the bathroom came out of the ceiling and almost hit me in the head. The nightshift clerk was nice but the day shift clerk needs to be fired because we complained and she had a nasty attitude like she was spending money herself. Would not recommend at all
Stayed 2 nights in Aug 2025

2/10 Terrible

Luis

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The first room had a giant puddle of water in the floor near the ac unit. The power cord for the ac was laying in the water puddle. And the room was dirty and locked outdated. I asked to change rooms and the second room had mold on the lamps, and curtains, along with mold and a rotted bottom half of the bathroom door. The second night the room smelled like cigarettes, possibly from a neighboring room idk. But it was uncomfortable. Also the pics in the website are all pretty and looks like a remodeled room but in real life the he furniture is chipped and stained and the walls are dirty and furniture was completely dirty
Stayed 2 nights in Jul 2025

6/10 Okay

Sherronda

Travelled with family
Liked: Cleanliness, staff & service
No comment
Stayed 1 night in Jul 2025

8/10 Good

Sherronda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 3 nights in Jul 2025

10/10 Excellent

Yvette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Jonathan

Stayed 1 night in Jul 2025

8/10 Good

Jonathan

Liked: Cleanliness
Stayed 2 nights in Jun 2025

4/10 Poor

Cynthia

Travelled with family
Disliked: Cleanliness, amenities
The bed linen dirty
Stayed 2 nights in Jun 2025

10/10 Excellent

Tangela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Kaalin

Stayed 1 night in May 2025