2/10 Terrible
Keven
19 Mar 2025
Disliked: Staff & service
I broke down an could not make it i called the motel to cancel my reservation an they said i had to call hotels.com .
I called them an they would not refund my money even tho i had the insurance.
They said the hotel would not refund me an said they never billed my card because they didn't have it,hotels.com had it an they would not cancel it or refund my money .i think it is a shame you push the insurance but don't follew threw .
I will never deal with you again,and will tell people not to go through your company
Keven
Stayed 2 nights in Mar 2025