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Mercure Brisbane Spring Hill

4.0 star property

Photo gallery for Mercure Brisbane Spring Hill

Meeting facility
Exterior
Lobby sitting area
Meeting facility
Breakfast, lunch, dinner served; Italian cuisine, garden views

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
345 Wickham Terrace, Spring Hill, QLD, 4000
  • Place, Roma Street Parkland
    ‪2 min walk‬
  • Place, Brisbane Private Hospital
    ‪2 min walk‬
  • Place, St. Andrew's War Memorial Hospital
    ‪5 min walk‬
  • Airport, Brisbane, QLD (BNE)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Balcony

Family Room, Multiple Beds, Balcony

Family Room, Multiple Beds, Balcony

  • 63 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Double Beds

View all photos for Junior Room, 1 King Bed, Balcony

Junior Room, 1 King Bed, Balcony

Junior Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(7 reviews)
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Balcony

Superior Room, 1 Queen Bed, Balcony

Superior Room, 1 Queen Bed, Balcony

8.6 out of 10
Excellent
(33 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Double Beds, Balcony

Superior Room, 2 Double Beds, Balcony

Superior Room, 2 Double Beds, Balcony

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Twin Room, 2 Single Beds, Balcony

Superior Twin Room, 2 Single Beds, Balcony

Superior Twin Room, 2 Single Beds, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

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Property entrance
Mantra Terrace Brisbane
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Housekeeping
4.0 out of 5, Very good, 1,003 reviews
The price is NZ$160
includes taxes & fees
24 Dec - 25 Dec
Mantra Terrace Brisbane

About the area

Brisbane

With a stay at Mercure Brisbane Spring Hill, you'll be centrally located in Brisbane, steps from Roma Street Parkland and Brisbane Private Hospital. .This hotel is 0.4 mi (0.7 km) from St. Andrew's War Memorial Hospital and 0.7 mi (1.2 km) from Queen Street Mall.

What's nearby

  • Roma Street Parkland - 2 min walk - 0.2 km
  • Brisbane Private Hospital - 2 min walk - 0.2 km
  • St. Andrew's War Memorial Hospital - 5 min walk - 0.5 km
  • Queen Street Mall - 9 min walk - 0.8 km
  • Suncorp Stadium - 15 min walk - 1.3 km

Getting around

  • Brisbane Roma Street Station - 8 min walk
  • Brisbane Airport (BNE) - 22 min drive

Restaurants

  • ‪The Garden Room - ‬4 min walk
  • ‪Transcontinental Hotel Weddings - ‬10 min walk
  • ‪Frescos Restaurant - ‬6 min walk
  • ‪Subway - ‬9 min walk
  • ‪The Coffee Booth - ‬9 min walk

About this property

Mercure Brisbane Spring Hill

Hotel with an outdoor pool, steps from Roma Street Parkland
Mercure Brisbane Spring Hill offers 179 accommodations with safes and designer toiletries. Rooms open to balconies. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Stay in one of 179 guestrooms featuring Smart televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, wedding services, and tour/ticket assistance.
Satisfy your appetite with Italian cuisine at Osteria Roma Spring Hill, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, or dine alfresco. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Brisbane? This hotel has 1475 square feet (137 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Osteria Roma Spring Hill - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 25 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Osteria Roma Spring Hill

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,475 square feet of conference space
  • 4 meeting rooms
  • Business centre

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-width doorways

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1970
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.5 for children
  • Self parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pacific Brisbane
Pacific Hotel Brisbane (formerly Hotel Urban Brisbane)
Hotel Urban Brisbane
Pacific Hotel Brisbane
Pacific Hotel Brisbane
Mercure Brisbane Spring Hill Hotel
Mercure Brisbane Spring Hill Spring Hill
Mercure Brisbane Spring Hill Hotel Spring Hill

Mercure Brisbane Spring Hill Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 452 out of 1003 reviews
Rating 8 - Good. 342 out of 1003 reviews
Rating 6 - Okay. 123 out of 1003 reviews
Rating 4 - Poor. 53 out of 1003 reviews
Rating 2 - Terrible. 33 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Katherine

Disliked: Cleanliness, amenities, property conditions & facilities
Majorly overpriced, old and gross. This hotel has not been refurbished since the 70s and they are currently in the middle of extensive renovation with construction everywhere and noise of hammering early in the morning. The brochure lists a pool on level 1 which is an entire construction zone, dark and horror movie-ish, the pool is on Ground and is actually nice when you find it. The room was old, dirty carpets, bathroom not properly cleaned, other people's rubbish in the bin, robe was dirty, food service was cold (they did refund it when I didn't eat it), bathroom shelf broken, bedside lamp faulty, curtains didn't fully close, loud whining noise from some electrical. They did move me to another room which was better though no lock on balcony door and still a relic from the 70s that shows its age. The staff were nice enough but a bit ineffectual and there is little they can do about the place.
Stayed 1 night in Sep 2025

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location for the city
Stayed 4 nights in Jul 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

george

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, staff very friendly and helpful, room with a great view, excellent breakfast provided, really felt at home!
Stayed 2 nights in Sep 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and attention of the staff was fab
Stayed 2 nights in Sep 2025

6/10 Okay

Bruce

Liked: Staff & service
Disliked: Cleanliness, amenities
Disappointed with our stay due to the room facilities. - Air Conditioning failed to reach below 21.9 degrees - shower gel, shampoo etc in bathroom not filled - Robes had makeup or similar on them, so couldn't be used - long black hair found in bed Disgusting
Stayed 1 night in Sep 2025

10/10 Excellent

Louis, SASKATOON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Very comfortable bed and great breakfast. Staff are friendly and helpful
Stayed 2 nights in Sep 2025

10/10 Excellent

Javanah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing kind staff! Lovely pool and gym! And nice food and room service!
Stayed 5 nights in Sep 2025

8/10 Good

Xiaoben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite nice
Stayed 9 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic staff!

Fantastic staff! Treated so well by everyone.
Stayed 1 night in Aug 2025

10/10 Excellent

Jaden

Stayed 1 night in Aug 2025

10/10 Excellent

James

Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very loud (at night). Unorganised staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities
Great staff good location
Stayed 1 night in Aug 2025

8/10 Good

Brandon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to central Brisbane. The staff were excellent. Most things i could walk to. Room was clean. Gym was good enough. Construction noise was consistent.
Stayed 4 nights in Aug 2025

2/10 Terrible

phillip

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Major construction going on around the hotel that starts working at 6am. Also worse check In ever. Despite booking 1 year in advance was told they had overbooked and wanted to move me and elderly family member to hotel treble distance from cbd. Wasn’t until I asked if any guests booked after me for same room type were given room they miraculously found a room available
Stayed 2 nights in Jul 2025

10/10 Excellent

Tahlia-maree

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Patrick

Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay

Was great stay, that is close to everything, the staff were very friendly, especially as I had come in late at night.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jeffery

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 28 nights in Jul 2025

4/10 Poor

Jeffrey

Travelled with family
Disliked: Staff & service, amenities
To be woken up at 6.50 am to construction next door - it should have been disclosed prior to booking and the cost of accommodation reduced accordingly. When we returned to the hotel after a night out the duty manager did not even look up from his computer let alone acknowledge us. We climbed into bed only to discover the sheets were stained. We ordered a buffet breakfast but had to ask if we could get coffees - yes you can have only one barista coffee and I you want more you will have to pay. So many more issues - we will never stay there again.
Stayed 1 night in Jul 2025

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Julie

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025