Unacceptable Customer Service – A Disgrace to Hospitality
My experience at CLLIX Skytower was nothing short of appalling, thanks to the unprofessional and outright hostile treatment I received from a staff member named Senara.
From the moment I raised a simple issue about a faulty car pass, Senara’s approach was accusatory, dismissive, and completely lacking in basic customer service skills. Instead of listening or investigating the issue, she immediately blamed me, insisted on charging me a $100 replacement fee (which she later denied), and raised her voice when I rightfully pushed back.
When I politely requested to speak with another staff member to de-escalate the situation, she outright refused, yelling, "I won’t let you deal with my colleague whilst I am the MANAGER here!!!"—as if asserting dominance was more important than resolving a guest’s concern. Moments later, she screamed at me, "DON’T RAISE YOUR VOICE AT ME!" despite the fact that she was the one escalating the matter.
To make things worse, instead of diffusing the situation professionally, she brought in two security guards to stand intimidatingly close to me, as if I was some kind of threat—when in reality, I was simply a paying guest trying to resolve a problem that should never have escalated in the first place.
Only when she realized that her aggressive approach wasn’t working did she backtrack, suddenly changing her tone and suggesting the charge “may not be necessary”. This was not a resolution—it wa