Book Disney's Maingate East hotels

The room was clean enough, but looked like a “landlord special”. Shower was clean but had a bunch of soap build up. The shower head wasn’t connected to the wall and there was wall paint on the shower. The reading lamp didn’t work that was connected to the bed. The remote was a universal one that most the buttons didn’t work for the tv. The location was nice though. It was set back from the road and pretty quiet. The staff was kind.

Amazing property.

The place was good

Very helpful and attentive staff. Quick service for room support. Would stay here again

Our room was small, the toilet clogged several times and the shower didn't drain. In addition the shower head was broken and on full jet mode. They came to fix it but left the shower head and the tools just laying around the bathroom. Some staff were exceptional while others, mainly the front desk were rude. Our key didn't work twice and we had to stand in line for 20 min to get a new one. I was given attitude about needing three and that they didn't understand why they weren't working One of the hot tubs was broken the entire time so every night there were 50 people in one hot tub. Disappointing to say the least.

The young gentleman that worked the front desk at check in 4pmish was friendly. Some of the other staff, not so much!! The entire property was VERY CLEAN and that matters a lot when traveling! Breakfast was mediocre but well run, and again clean. The pool was nice and the hammocks and dock area were a great plus. That being said anytime you requested something such as towels, a blanket, etc. It TOOK FOREVER to be delivered. We request a lid for our ice bucket three times the first day, four times the second day, and twice the third day. WE NEVER GOT ONE!!! Each time we told them how many times we had requested one, but they could have cared less. The ice machine was ALWAYS empty!!! There should have been a machine on every floor. They had signage hanging on the machine that said it takes an hour for ice machine to refill, please be kind to all guests and only take what you need. How about you provide the customer service that provides enough ice for the number of rooms you have on property. The entrance way was tacky and not very clean. There was no body lotion and body wash in our room. Shampoo and conditioner are great but the other two are used more than those products. I'm sure this was a majestic property in its day, but it desperately needs an upgrade in appearance. We attempted to call Expedia the first evening to switch properties when we didn't get a blanket and no ice but after being on the phone on hold for 45 minutes, we gave up and endured.