Compare Casino Hotels in Disney's Maingate West

The 2bdrm villa was outdated, I was very disappointed in the room. There was hair in the tub the top cover on bed had stains. The kitchen had a terrible odor. The lazy pool and bar were the highlight of my stay

Dear Hilton Management Team, I am writing to formally express my concerns regarding my recent stay. As a long-time Hilton guest, I arrived with the expectation of receiving at least the standard level of service I have consistently experienced over the past 30 years. Unfortunately, my experience at this property fell far below that standard. At check-in, I was required to swipe my card approximately six times before the system accepted it. This triggered a fraud alert with American Express, resulting in my card being temporarily locked. I was also surprised to see a $300 incidental hold placed on my card—something I have never encountered at any Hilton property throughout my decades of travel. The issues continued the following morning. As I pulled back the linens, I discovered stains that were clearly not mine. I immediately reported this to management, and I was assured the room would receive a thorough cleaning and that fresh towels would be provided. Despite these assurances, the next day I received multiple text messages from staff members, including Eric and Andra, promising a deep cleaning that never occurred. After returning from a full day at Disney World, I found that the room had still not been cleaned. I ultimately had to call down close to midnight just to request clean towels. This experience was deeply disappointing and far from what I expect from any Hilton-branded property. I am requesting that this matter be reviewed and addressed appropriately. K.P.

The only complaint that I have was the explanation of the rooms while booking I booked the two bedroom suite and was not told it was two separate rooms divided by a hallway I was under the impression that it was all behind the same door so I had some safety concerns traveling with multiple children

we absolutely, loved our stay at orbit, it was clean and all of the staff members were very friendly and helpful, especially the women working the front desk they were incredible, politely helping us numerous times get things we needed and the entire property was well cleaned and maintained all day, even the pool was sparkly clean and the heated water and jacuzzi was definitely a plus, we definitely will be staying there again next time we go to Orlando

Best vacation spot ever

The water park was a very nice. We found blood in one of the pillow covers!