2/10 Terrible
Sydney
Travelled with partner
4 Aug 2025
Disliked: Cleanliness, amenities, property conditions & facilities
If you value clean, not broken rooms, don’t come here. We got there late, and I had called ahead twice. The first time around, the lady was rude but I let her know I’d be in late, then called again when we were 2 1/2 hours out, and they said that was fine as check in didn’t end until sometime in the morning (3 or 4). We got there and check in itself was pretty smooth! After being on the road for a long while, we just wanted to shower and sleep. We went to go shower and there was a dirty washcloth on the shower head. Then we went to actually shower and the shower drain was almost completely clogged. The water was up past my ankles in minutes. We went to go to bed and the room was hot, so we went to turn on the AC. The AC didn’t work. (The next morning we found out the person we talked to had known about the broken AC and the person the night before had not) After lying there for a while, it was too hot to sleep, so we went down to the front desk to ask what could be done. We get down there and are informed they are sold out of suites, which I knew as I’d checked the day before if they had any more suites available out of curiosity, and they did not. (why you would intentionally sell a room that you know has an issue?) She said they could move us and it had to be to a “deluxe room”, it was an “upgrade” she said. It had a broken door, crooked bath spout, & a clogged shower drain. Overall, a pretty terrible experience and I do not recommend coming here. Have pictures as well 😕
Sydney
Stayed 2 nights in Aug 2025