We recently stayed at The Nova on Yellowhead after leaving another hotel due to poor service, and the difference was night and day. From the moment we walked in, we were greeted by Sujal at the front desk, and he completely changed the tone of our trip.
Sujal was extremely welcoming, professional, and genuinely cared about making sure we were comfortable. He went above and beyond to accommodate our needs and showed a level of hospitality that is rare to find these days. In fact, he was the reason we decided to book and stay here.
The hotel itself is clean, comfortable, and well-kept, but it was Sujal’s outstanding customer service that truly stood out. After the disappointing experience we had just come from, he was the defining difference that turned our trip around.
If you’re looking for a hotel with staff who actually care about their guests, I highly recommend The Nova on Yellowhead—and I especially want to recognize Sujal for making our stay so enjoyable.