4/10 Poor
F
30 Jul 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I discovered an already used towel with blood and mucous on after using it to dry my hands. The rooms wall had a booger on it. When reporting it to management, the General Mgr. avoided conversing with me twice until I chase after her and confronted her about the issue. She blamed her actions on a subordinate leader and stated her subordinates should be able to handle the situation, and there was nothing that could be done because the room was booked through 3rd party.  Poor leadership and bad Hilton representation. Had bag breakfast due to renovations which wasn’t worth eating. Management was not nice. However, the housekeeping staff was kind and more accommodating than the General Manager Ms. Shaw. She asked me to send an email with pics of the issue along with my Hilton honors number. I have yet to receive a response. Horrible experience at this hotel. 


F
Stayed 2 nights in Jul 2025
















