Good amenities. Great coffee. Solid breakfast. Mac checked us in and he was great. However, when waiting for the airport shuttle, I asked the other guy at the check-in desk (didn’t catch his name) about it and he was incredibly rude. I still don’t understand why. We signed up for the 2:00 shuttle when we checked in. We were in the lobby waiting at 1:15 and went out front to wait at 2:00. There was another couple waiting in the lobby as well. At 2:15 I went back in and asked when we should expect the 2:00 shuttle and the desk attendant was insulting and rude saying, “didn’t you see the shuttle? Didn’t you see all the people who were dropped off?” He just kept going on about how I should have seen it. I asked “does that mean we missed it? What are you saying? He said yes we missed it, we should have been out front. Mac, the other front desk guy called the shuttle and he came to get us. Thank you, Mac. Williams, the driver, said he dropped people off but he forgot that there were people waiting to be picked up. He apologized profusely. It was fine as our flight was delayed anyway. The other couple was outside by then - about 2:25. The front desk guy asked if there was anyone waiting for the airport shuttle. I’m just flabbergasted at how rude the one guy was for absolutely no reason. Maybe he was just having a bad day. But I won’t go back there because of him, so…