Compare Romantic Hotels in Henrietta

The customer service at this hotel is very poor. I normally don’t like to complain but there were just too many things that were not good about this stay. First, I booked a two queen bed room and when we went to our room we saw that we were given a room with only 1 king bed and a pull out sofa. I was not happy about it but I thought, I’d just roll with it. When we entered our room and went to hang our jackets in the closet we noticed a scarf hanging there. It was very obvious that when the room was cleaned the housekeeping staff never bothered to look in the closet. There were no sheets or pillows provided for the pull out sofa in the room. When we called down for sheets we were told to go down to the front desk to pick them up ourselves. In every other hotel I have stayed in, they always bring the sheets or towels we request to the room. On the night before leaving I had asked if it would be possible for the person to help me put a freezer pack in their freezer since our room fridges did not have a freezer portion. The girl refused. I asked why not and she said she didn’t know. I was very disappointed. Overall I found that the staff were not very helpful and the front desk staff were always on their personal cellphones. I would not recommend this hotel due to the poor service.

Hotel listed that breakfast was included, it was not. There was no breakfast at all. A sign at the hotel stated “no smoking within 50 feet of the hotel.” When we entered the B entrance on the first floor it smelled very strongly of marijuana. It was so bad I thought we would have to leave. We turned the fan on in the bathroom to try to rid the smell. The fan was so loud it sounded like the metal blades were hitting something. We will not be staying here again.

Breakfast room was well stocked . Joe the gentleman taking care of the kitchen and dinning room was exceptional.

Wonderful!

Rooms look like the inside cabin, in the hull of a cruise ship. So tiny, no sitting area, staff had terrible attitude. I checked out a day early and the desk clerk told me I could not checkout until the next day and I left, I had a plane to catch. What property tell you, you can’t leave? I will never stay here again. AND people were smoking in their rooms on the second floor and nothing happened even though it’s a smoke free property.

The room wasn’t cleaned properly there was urine on the toilet base there was still mounds on cleaning product I assume in the toilet bowl. There were hairs every where kids stickers stuck to the mirror it was a horrible stay