Compare Hotels with Pool in Highlands Ranch

The Air Conditioner was not working and the room was very hot. I notified the front desk and about an hour later, someone arrived with a fan. I was told that the air conditioner "tower" was down and they were awaiting a repair. Also, why the shower glass has a porthole window in it is beyond me. Every time we took a shower water would spray outside into the bathroom.

There is an additional fee of $55 a day for parking. The pool wasn't working.

Excellent hotel

breakfast was ok

Friendly staff.

Worst stay on my 4-star hotel list. It didn’t feel like a 4-star hotel at all. All of the staff were unprofessional and unwelcoming. It started with them messing up my reservation, and they blamed it on a new employee. I understood because mistakes happen, but the experienced employees over the next few days were even worse and had no intention of resolving any issues. In the end, the new employee was actually the most helpful one.