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I will not recommend this hotel to even my worst enemy. Firstly, hotel exterior is doing major renovations causing ALOT of inconveniences when you are getting to and fro the hotel. Secondly, the hotel only has ONE operational lift serving 155 rooms!! There’s always an insane line waiting for the lift and once I had to wait up to 25 minutes cause the lift is tiny and can only fit 3 people at one time. There are also a whole lot of stairs everywhere and there is nobody helping with bags. The most angry thing is that I have requested for a late check out for both of my booked rooms, which was agreed upon. But at 10.50am, ten minutes before the official check out time, my parents were chased out of their rooms by the housekeeper who claims that they needed to clean the room for the next guest! So my parents were left stranded in the corridor for 30 minutes. It’s absolutely disgusting and regarding the issue. the Indian manager only said to me “sorry probably a new chamber maid”. Absolutely no service recovery and not an ounce of compassion in anyone. Worst hospitality in the whole UK hands down.

Good service

Very helpful staff - rooms very well styled and had lots of extra design touches which were appreciated

Good central location for shopping, bars. Modern stylish hotel, big room and bathroom. Staff very friendly and welcoming. Would definitely stay here again.

Very good breakfast. Bedroom carpet could have looked cleaner. Staff very pleasant. Booking in and out no problems. Room available before time expected.

A lovely, and very modern hotel in the heart of York. Very friendly and warm staff. Walking distance to all of the major sites. Wonderful breakfast.