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Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

2.5 star property

Photo gallery for Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

Studio, 2 Double Beds, Non Smoking
Property amenity
Lobby
Exterior
Lobby

Reviews

6.2 out of 10

Popular amenities

  • Kitchen
  • Parking available
  • Breakfast included
  • Pet-friendly
  • Laundry
  • 24/7 front desk

Explore the area

View map
1413 Prudential Dr, Jacksonville, FL, 32207
  • Florida Theatre
    ‪15 min walk‬
  • VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • EverBank Stadium
    ‪5 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪23 min drive‬

Room options

View all photos for Studio, 1 Queen Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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Southbank Hotel by Marriott Jacksonville Riverwalk

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  • Pet-friendly
  • Free WiFi
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4.1 out of 5, Very good, 1,563 reviews
The price is NZ$187
includes taxes & fees
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Southbank Hotel by Marriott Jacksonville Riverwalk

About the area

Jacksonville

With a stay at Extended Stay America Suites Jacksonville Riverwalk Conv Ctr in Jacksonville (Downtown Jacksonville), you'll be within a 15-minute drive of St. Johns Town Center and Jacksonville Naval Air Station. .This hotel is 2.2 mi (3.5 km) from EverBank Stadium and 8.3 mi (13.4 km) from Jacksonville Zoo and Gardens.

What's nearby

  • Florida Theatre - 15 min walk - 1.3 km
  • Prime F. Osborn III Convention Center - 3 min drive - 2.1 km
  • VyStar Veterans Memorial Arena - 3 min drive - 2.3 km
  • Daily's Place - 4 min drive - 3.0 km
  • EverBank Stadium - 5 min drive - 3.3 km

Getting around

  • Riverplace Station - 4 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville International Airport (JAX) - 21 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬7 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪La Nopalera San Marco - ‬9 min walk
  • ‪V Pizza - ‬7 min walk
  • ‪The Southern Grill - ‬4 min walk

About this property

Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

Hotel in Jacksonville with free breakfast and a 24-hour front desk
Extended Stay America Suites Jacksonville Riverwalk Conv Ctr offers 101 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

Make yourself at home in one of the 101 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Self parking (subject to charges) is available onsite.
A complimentary on-the-go breakfast is served each morning between 6 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 8.60 per day)

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:30 AM

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Self parking fee: USD 8.60 per day
  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Extended Stay America Jacksonville
Extended Stay America Jacksonville Riverwalk
Extended Stay America Riverwalk
Extended Stay America Riverwalk Hotel
Extended Stay America Riverwalk Hotel Jacksonville
Extended Stay America Riverwalk Jacksonville
Extended Stay America Jacksonville Riverwalk Conv Center Hotel
Extended Stay America Riverwalk Conv Center Hotel
Extended Stay America Riverwalk Conv Center
Extended Stay America Jacksonville Riverwalk Conv Center Hotel
Extended Stay America Riverwalk Conv Center Hotel
Extended Stay America Jacksonville Riverwalk Conv Center
Extended Stay America Riverwalk Conv Center
Extended Stay America Jacksonville Riverwalk
Extended Stay America Jacksonville Riverwalk Conv Center

Reviews

Extended Stay America Suites Jacksonville Riverwalk Conv Ctr Reviews

6.2

6.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness
Rating 10 - Excellent. 236 out of 1005 reviews
Rating 8 - Good. 196 out of 1005 reviews
Rating 6 - Okay. 168 out of 1005 reviews
Rating 4 - Poor. 181 out of 1005 reviews
Rating 2 - Terrible. 224 out of 1005 reviews

Reviews

6/10 Okay

Christian

Travelled with partner
Disliked: Amenities
The room was decent for the price. I did not like having to pay for parking, but I was only there for one night. I wouldn’t have stayed two nights.
Stayed 1 night in Jun 2025

4/10 Poor

Michael

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Bed sheets had a yellow discoloration and the faint scent of urine was noticeable in the room. Communal hallway floors were sticky and had a musky odor to them as well. Also, my first encounter with cockroaches in a hotel. You get what you pay for, but it shouldn’t be this bad.
Stayed 2 nights in Jun 2025

10/10 Excellent

Darrian

Liked: Cleanliness, amenities, property conditions & facilities
Everything was ok great stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael Ann

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jun 2025

10/10 Excellent

Luke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay for the money, clean room and easy check in. They do charge a small parking fee per day if you park a car in the parking lot. Also the vending machine and drink machine were both broken.
Stayed 1 night in Jun 2025

4/10 Poor

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2025

6/10 Okay

Dennis

Stayed 1 night in May 2025

10/10 Excellent

Jameelah

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2025

10/10 Excellent

Harold

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, room comfort

Just ok

It was in a great location close to the hospital. Could you updates not the free breakfast was good.
Stayed 1 night in Mar 2025

4/10 Poor

charles

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities
Didn’t like being treat like a criminal at check-in. The parking fee and deposit was a surprise.
Stayed 5 nights in Apr 2025

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Not the best room…

Front desk staff were very pleasant. The room was extremely dated. The refrigerator and microwave look like there are from the 80’s. Walls and laminates were peeling away, and made it appear unclean and sad.
Stayed 1 night in May 2025

2/10 Terrible

Betzaida

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Very unsatisfied

Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Extended Stay Roaches of America

The first night was fine. The hotel is dated and dark but appeared to be clean. There was a smell I couldn’t identify but I figured we will be at the jazz festival, we won’t be impacted by it much. The night of May 24th, we arrived back from the jazz festival and showered and was getting ready for bed only to see a roach crawling on the wall then my husband discovered on crawling across the floor. We called the front desk, the lady comes and sees us he roaches and offers us another room. Wait, what? You all have roaches, it was then that I identified the smell, they had fumigated. The naive front desk person believed that roaches in one room is not an indicator of roaches throughout the facility. The fumigation was NOT a preemptive measure because they already have roaches. The naive young lady said maintenance is not here so I cannot have them spray, which indicated to me, that this is their routine process for this routine complaint. I asked for a refund for the last night because my husband and I packed so quickly and drove several hours home, tired and exhausted from our enjoyment In Jacksonville, the young lady put me off and asked that I call to speak with a manager in the morning. I called and was put off again and referred to guest relations. I am hopeful that Hotels.com will honor our request, otherwise I will dispute the entire booking with my credit card. What a terrible ending to a great weekend.
Stayed 2 nights in May 2025

2/10 Terrible

Scott

Stayed 1 night in May 2025

6/10 Okay

Josetta

Disliked: Amenities
No hairdryer in bathroom ! They’re not emptying garbage .
Stayed 1 night in May 2025

2/10 Terrible

mallikharjunarao

Stayed 1 night in May 2025

8/10 Good

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Felt very dirty, smells very bad, outdated. Shower was leaking, ceiling was dirty, floor felt dirty
Stayed 1 night in May 2025

6/10 Okay

ANTHONY

Disliked: Cleanliness, room comfort
Stayed 1 night in May 2025

6/10 Okay

Aileen

Travelled with family
Disliked: Cleanliness, amenities
The room smelled and was dirty. The noise level was crazy. you could hear everyone and everything. The "free" breakfast was a joke.
Stayed 1 night in May 2025

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Shunte

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Nice Staff horrible rules and conditions

So we stayed her as a family of four for one night after a wedding expo. 1st thing is the area is not so good. There are many homeless people in the surrounding area. We tried to check in after a long road trip so my husband could use the bathroom and they would not let us check in at 1:30pm so we asked if he could use the restroom and they do not have a public restroom. What kind of hotel won’t allow people to use the restroom?? Getting into the place is like visiting Fort Knox. Everyone needed an ID including my daughter who is 19. So we left and came back to check in at 5pm and they would let my daughter use the restroom even though we were checking in. Once in the room we checked the beds for bed bugs because at this point I was expecting anything. No bedbugs but we did see two roaches. Killed them and just suffered the rest of the night. The beds are too soft and we all just couldn’t sleep well. Glad to be checking out after a one night stay. Needless to say we will never stay at an extended stay again. The staff was polite and I wish they wouldn’t put the employees in a position to have to enforce such hideous rules. Not good Extended Stay. Will never get my money again!!
Stayed 1 night in May 2025