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Hilton Garden Inn Jacksonville Downtown Southbank

3.0 star property

Photo gallery for Hilton Garden Inn Jacksonville Downtown Southbank

Daily cooked-to-order breakfast for a fee
Outdoor spa tub
Exterior
Lobby
Presidential Suite, 1 King | Living area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast available
  • Hot tub
  • Bar
  • Room service

Explore the area

View map
1201 Kings Avenue, Jacksonville, FL, 32207
  • Place, VyStar Veterans Memorial Arena
    ‪4 min drive‬
  • Place, Daily's Place
    ‪4 min drive‬
  • Place, EverBank Stadium
    ‪5 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King, Hearing Accessible

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King, Hearing Accessible

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen, Hearing Accessible

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queen, Hearing Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen, Hearing Accessible

37-inch LCD TV with satellite channels, TV

Junior Suite, 1 Queen, Hearing Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queens, Accessible

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queens, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King

37-inch LCD TV with satellite channels, TV

Junior Suite, 1 King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King

Presidential Suite, 1 King

Presidential Suite, 1 King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queens, Accessible w/ Bathtub

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queens, Accessible w/ Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King, Mobility Access w/ Tub

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King, Mobility Access w/ Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King, Accessible w/ Roll In Shower

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King, Accessible w/ Roll In Shower

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queens, Accessible w/ Roll In Shower

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queens, Accessible w/ Roll In Shower

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King

8.8 out of 10
Excellent
(21 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queen

8.2 out of 10
Very good
(31 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen

37-inch LCD TV with satellite channels, TV

Junior Suite, 2 Queen

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

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About the area

Jacksonville

With a stay at Hilton Garden Inn Jacksonville Downtown Southbank, you'll be centrally located in Jacksonville, within a 15-minute drive of St. Johns Town Center and EverBank Stadium. .This hotel is 10.5 mi (16.9 km) from Jacksonville Naval Air Station and 8.9 mi (14.3 km) from Jacksonville Zoo and Gardens.

What's nearby

  • Florida Theatre - 2 min drive - 2.4 km
  • Prime F. Osborn III Convention Center - 3 min drive - 3.1 km
  • VyStar Veterans Memorial Arena - 4 min drive - 3.3 km
  • Daily's Place - 4 min drive - 4.0 km
  • EverBank Stadium - 5 min drive - 4.4 km

Getting around

  • Kings Avenue Station - 5 min walk
  • Jacksonville Station - 17 min drive
  • Jacksonville International Airport (JAX) - 22 min drive

Restaurants

  • ‪Panera Bread - ‬3 min walk
  • ‪The Bearded Pig - ‬5 min walk
  • ‪Kava & Company - ‬1 min walk
  • ‪Tropical Smoothie Cafe - ‬8 min walk
  • ‪Locals' - ‬2 min walk

About this property

Hilton Garden Inn Jacksonville Downtown Southbank

Hotel in Jacksonville with a 24-hour fitness center and a 24-hour front desk
Hilton Garden Inn Jacksonville Downtown Southbank offers 123 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 15 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 15 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 123 guestrooms featuring refrigerators and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, wedding services, and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, limo/town car service, and express check-in. Planning an event in Jacksonville? This hotel has 1226 square feet (114 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Hilton Garden Inn Jacksonville Downtown Southbank has a restaurant on site.
Garden Grille & Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Secured, covered parking on site (USD 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7.50 to 21.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Garden Grille & Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,226 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 125 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 7.50 to 21.50 per person
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 10:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 15 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 15 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Downtown/Southbank
Hilton Garden Inn Downtown/Southbank Hotel
Hilton Garden Inn Downtown/Southbank Hotel Jacksonville
Hilton Garden Inn Jacksonville Downtown/Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Southbank Hotel
Hilton Garden Inn Southbank
Hilton Jacksonville Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Jacksonville Downtown Southbank Jacksonville

Hilton Garden Inn Jacksonville Downtown Southbank Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 539 out of 1005 reviews
Rating 8 - Good. 248 out of 1005 reviews
Rating 6 - Okay. 89 out of 1005 reviews
Rating 4 - Poor. 68 out of 1005 reviews
Rating 2 - Terrible. 61 out of 1005 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will Stay Again

Very nice facilities! Be prepared to pay a parking fee. Very clean, convenient location, very quiet.
Stayed 2 nights in Aug 2025

4/10 Poor

Oscar

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled of dampness and dirt, the bathroom was dirty with mold and hair everywhere, the footrest in the shower it looked like it had never been cleaned, I would not stay there again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Santos

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Great!!!!
Stayed 1 night in Jun 2025

4/10 Poor

Eric

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Unless your on a tight budget go elsewhere.

This hotel is very run down. You can tell they are renovating but I have stayed in many of the hotels in the area and this one left alot to offer. The rooms were ok and clean but the lobby is falling apart the breakfast area is about 104 degrees and the halls and ceiling tiles falling. Pool area is a very basic pool. Breakfast was very good that i have to say! Although it ends very early and you cant take anything to your room so for those with children that like a sleep past 8am good luck.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Jul 2025

10/10 Excellent

Janisa

Stayed 2 nights in Jul 2025

10/10 Excellent

Dinitra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to downtown

The staff was friendly and the hotel was nice but I didn’t get my room serviced so had no coffee in the am. They should include breakfast buffet since it was very small and meager. I would stay again
Stayed 2 nights in Jul 2025

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom was spacious and clean. Front desk staff were friendly and helpful. My wife commented on the fresh and aromatic aroma of the lobby area when we first arrived. All in alll an exceptional experience.
Stayed 1 night in Jul 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kendra

Stayed 2 nights in Jul 2025

10/10 Excellent

Milton

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Nathan

Stayed 1 night in Jul 2025

4/10 Poor

Pam

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property was dated, towels were for a child & only 2 bath towels & 1 hand towel for 2 people, no bath mat , hallways stunk, coffee machine was old & terrible coffee , when you opened bathroom door you couldn’t get Iinto closet, AC unit was loud …. Not the same as other Hilton Gsrden Inns we’ve stayed in.
Stayed 1 night in Jul 2025

8/10 Good

Kiara

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Sergio

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with group
When we got in our room the tv didn’t work so had to call maintenance. Previous snacks from other people found under the tv upon entry. The bed felt dirty. The pool was smaller than appeared in photos and we thought breakfast was included but wasn’t.
Stayed 1 night in Jun 2025

10/10 Excellent

Garnett

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Gilbert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay ok , but Hilton charged my card twice and refused to get be refund , never staying at Hilton again
Stayed 3 nights in Jul 2025

10/10 Excellent

Shawntral

My sister and I came in for one night she was very nice. We enjoyed our stay. There will be back again.
Stayed 1 night in Jul 2025

10/10 Excellent

Berlinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Berlinda

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Jul 2025

10/10 Excellent

tameka

Stayed 1 night in Jun 2025

10/10 Excellent

Erin

Stayed 1 night in Jun 2025