The location is great and close to Prudential center. The hotel is connected to Penn Station and you can go to Prudential Center via Gateway, no need to walk outside. They give you a warm welcome cookie which was very good. But checkin was extremely slow for everyone, the room is very old, very minimal amenities, no free water in a room, a complimentary water dispenser was broken at lobby, there was only one person working at front desk when there was a huge line of people waiting to check in. Also, you hear everything from the hallway. This connects with Gateway that has a pharmacy that is extremely expensive, food options are limited and very expensive. Outside Gateway buildings, there is no stores. There are many homeless people around the station/hotel.