2/10 Terrible
James
Travelled with partner
7 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid booking at the Hotel Indigo Brickell. Their customer service is appalling. Checking in, you’ll be charged a $100 deposit per night, in addition to your stay. I stayed from Monday to Thursday, so for a $450 stay, they charged a $300 deposit or room fee that’s still pending a week after I checked out. Despite other reviews mentioning this as customary, they hold the deposit for an extended period, likely to pay employees or run the business. I called, but they transferred me to Canada, hung up on me, and told me there’s nothing I can do until they release it.
There was sewage running down the street outside. And loud construction.
The rooms are problematic. The air conditioning is “master controlled,” and the thermostat controls it. It gets hot at night, and there’s nothing you can do about it. I asked for a different room on the night of checking, but German found another room and said he “blasted” the air before we arrived. When we got to the new room, it seemed to be on for about 20 minutes before stopping. The hotel hallways have no AC, and the carpet floors are stained and smell like weed.
The most egregious issue is the handling of the room deposit and “resort fee.” The gentleman at the desk caught me off guard with the $300 charge, which I paid with the same debit card I used to pay for the room. If you stay here, use a credit card. I had one, but I was so shocked that I used a debit, and $300 of my money is now tied up, likely paying someone’s salary. It’s almost
James
Stayed 3 nights in Jul 2025