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Hilton Garden Inn Jacksonville Downtown Southbank

3.0 star property

Photo gallery for Hilton Garden Inn Jacksonville Downtown Southbank

Fully equipped kitchen with dark wood cabinets, countertop, and decorative tile accents.
Relax in this stylish living room with a sofa, coffee table, and flat-screen TV.
Relax by the pool with a hot tub nearby, lounge chairs, and a balcony with a view.
Relax in the stylish lobby, featuring a spacious seating area with a large sofa, coffee table, and armchairs.
Guests can enjoy balconies with outdoor space on each floor.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast available
  • Hot tub
  • Room service
  • Bar

Explore the area

Map
1201 Kings Avenue, Jacksonville, FL, 32207
  • VyStar Veterans Memorial Arena
    ‪4 min drive‬
  • Daily's Place
    ‪4 min drive‬
  • EverBank Stadium
    ‪5 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 2 Queens, Accessible w/ Roll In Shower

Comfortable room with two single beds, a desk, and a flat-screen TV, offering a view of the outside through sheer curtains.

Room, 2 Queens, Accessible w/ Roll In Shower

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King, Accessible w/ Roll In Shower

Work in comfort with a flat-screen TV, desk, and ergonomic chair.

Room, 1 King, Accessible w/ Roll In Shower

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen

Relax in a comfortable seating area with a sofa, chairs, and desk, surrounded by framed artworks and a large window.

Junior Suite, 2 Queen

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King, Mobility Access w/ Tub

Work in comfort with a flat-screen TV, desk, and ergonomic chair.

Room, 1 King, Mobility Access w/ Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King, Hearing Accessible

Work in comfort with a flat-screen TV, desk, and ergonomic chair.

Room, 1 King, Hearing Accessible

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King

Relax on the balcony with a city view, featuring a round table and a single chair.

Presidential Suite, 1 King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 Queen, Hearing Accessible

Relax in a comfortable seating area with a sofa, chairs, and desk, surrounded by framed artworks and a large window.

Junior Suite, 1 Queen, Hearing Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queens, Accessible w/ Bathtub

Comfortable room with two single beds, a desk, and a flat-screen TV, offering a view of the outside through sheer curtains.

Room, 2 Queens, Accessible w/ Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King

Relax in a comfortable seating area with a sofa, chairs, and desk, surrounded by framed artworks and a large window.

Junior Suite, 1 King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen, Hearing Accessible

Comfortable room with two single beds, a desk, and a flat-screen TV, offering a view of the outside through sheer curtains.

Room, 2 Queen, Hearing Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queens, Accessible

Comfortable room with two single beds, a desk, and a flat-screen TV, offering a view of the outside through sheer curtains.

Room, 2 Queens, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen

Comfortable room with two single beds, a desk, and a flat-screen TV, offering a view of the outside through sheer curtains.

Room, 2 Queen

8.6 out of 10
Excellent
(29 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King

Work in comfort with a flat-screen TV, desk, and ergonomic chair.

Room, 1 King

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Relax in our spacious lobby, featuring a comfortable seating area with sofas and armchairs.

Southbank Hotel by Marriott Jacksonville Riverwalk

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (1529)
The price is NZ$240
for 1 room
includes taxes & fees
18 Aug - 19 Aug
Southbank Hotel by Marriott Jacksonville Riverwalk

About the area

Jacksonville

With a stay at Hilton Garden Inn Jacksonville Downtown Southbank, you'll be centrally located in Jacksonville, within a 15-minute drive of St. Johns Town Center and EverBank Stadium. .This hotel is 10.5 mi (16.9 km) from Jacksonville Naval Air Station and 8.9 mi (14.3 km) from Jacksonville Zoo and Gardens.

What's nearby

  • Florida Theatre - 2 min drive - 2.4 km
  • Prime F. Osborn III Convention Center - 3 min drive - 2.7 km
  • VyStar Veterans Memorial Arena - 4 min drive - 3.3 km
  • Daily's Place - 4 min drive - 4.0 km
  • EverBank Stadium - 5 min drive - 4.4 km

Getting around

  • Kings Avenue Station - 5 min walk
  • Jacksonville Station - 17 min drive
  • Jacksonville International Airport (JAX) - 22 min drive

Restaurants

  • ‪La Nopalera San Marco - ‬4 min walk
  • ‪V Pizza - ‬2 min walk
  • ‪The Bearded Pig - ‬2 min walk
  • ‪Tropical Smoothie Cafe - ‬8 min walk
  • ‪The Southern Grill - ‬12 min walk

About this property

Hilton Garden Inn Jacksonville Downtown Southbank

Hotel in Jacksonville with a 24-hour fitness center and a 24-hour front desk
Hilton Garden Inn Jacksonville Downtown Southbank offers 123 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 15 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 15 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 123 guestrooms featuring refrigerators and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, wedding services, and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, limo/town car service, and express check-in. Planning an event in Jacksonville? This hotel has 1226 square feet (114 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Hilton Garden Inn Jacksonville Downtown Southbank has a restaurant on site.
Garden Grille & Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Secured, covered parking on site (USD 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7.50 to 21.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Garden Grille & Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,226 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 125 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 7.50 to 21.50 per person
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 10:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 15 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 15 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Downtown/Southbank
Hilton Garden Inn Downtown/Southbank Hotel
Hilton Garden Inn Downtown/Southbank Hotel Jacksonville
Hilton Garden Inn Jacksonville Downtown/Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Southbank Hotel
Hilton Garden Inn Southbank
Hilton Jacksonville Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Jacksonville Downtown Southbank Jacksonville

Hilton Garden Inn Jacksonville Downtown Southbank Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 529 out of 1007 reviews
Rating 8 - Good. 259 out of 1007 reviews
Rating 6 - Okay. 90 out of 1007 reviews
Rating 4 - Poor. 69 out of 1007 reviews
Rating 2 - Terrible. 60 out of 1007 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Tyler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well taken care of. I didn't

8/10 Good

Kelly

Stayed 3 nights in Apr 2025

6/10 Okay

Alexandra

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Lonny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Edwin

Liked: Cleanliness
Stayed 1 night in Mar 2025

8/10 Good

kelvin

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Robert

😊
Stayed 1 night in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I would have known about the $20/day parking charge before arriving at the hotel but other than that no complaints.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sonja

Stayed 1 night in Mar 2025

6/10 Okay

Amy

Disliked: Cleanliness, property conditions & facilities

Not worth the price

the hotel seemed in disrepair. the shower door would not remain closed. room seemed dirty. the room was not worth the price. Only plus was the hot tub which we enjoyed
Stayed 1 night in Mar 2025

10/10 Excellent

Kristina

Stayed 1 night in Mar 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

My room was the parking garage

Booked thru hotels and despite confirmation / reservation I was not in the system. Due to aMarathon everything near booked-had to sleep in my truck in the parking garage
Stayed 1 night in Feb 2025

10/10 Excellent

Tynell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AllGOOD
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location for all things Jacksonville

A little noisy (my room was next to the freeway) but overall this hotel was very clean. The staff were all friendly and the room was comfortable. It's also in a great location for all areas of Jacksonville. The breakfast left a little to be desired, but overall it was a great hotel.
Stayed 2 nights in Feb 2025

8/10 Good

Vinette

Liked: Cleanliness, property conditions & facilities, room comfort

Overall decent stay

Stayed at Jax Downtown location. Self check in link in email did not work. Front desk service was impatient, kept cutting me off when speaking and did not mention breakfast or extra charges until I asked for breakdown. You’ll be charged $20 for parking even if you don’t use parking garage. Overall stay was nice after check in and room service/food was great.
Stayed 1 night in Feb 2025

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Karena

Stayed 2 nights in Feb 2025

10/10 Excellent

Mischielle

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great escape
Stayed 2 nights in Feb 2025

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Mason Wade

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall it was a nice stay clean rooms/bathroom. The general manager was a little rude to me about my complaint of not getting housekeeping. But other than that it was just what I needed
Stayed 4 nights in Feb 2025

10/10 Excellent

Christopher

Stayed 2 nights in Feb 2025

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hottub light never turned on at night. Otherwise my trip was great.
Stayed 1 night in Feb 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025