2/10 Terrible
Amelia
Travelled with family and small children
16 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Still awaiting for an approval of my refund of the 6th day of my booking which was cancelled due to my car being tampered with while on premise. Never signed a document of liability of damages to personal property but they surely forged the initial agreement which I have a picture of. So their fault.
The hotel is playing games, saying they need a manager present to approve of the refund but say there won’t be one present for a while.
Been waiting since September 5th, it is now September 16th.
Expedia is doing what they can, I understand. But I just can’t understand the hotel.
I may have reserved my room with Expedia but I certainly paid for it at the hotel property. So they surely can issue a refund, they just refuse to.
Seems they need the money more. Good. They can use it towards their renovation of the hotel. Especially considering I found numerous bugs in all three of my hotel rooms after being moved twice. The first one’s door handle was loose along with the screws. The second one recked of fresh paint. And the third one, was dirty. I spent time cleaning the first and third rooms with lysol wipes since housekeeping didn’t do such a good job. Not sure to blame it on them or management but I am aware that they are rushed to clean.
Amelia
Stayed 6 nights in Aug 2025