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Ace Hotel New York

4.0 star property

Photo gallery for Ace Hotel New York

Front of property
Street view
Lobby lounge
Bar (on property)
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Housekeeping

Explore the area

View map
20 West 29th Street, New York, NY, 10001
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪9 min walk‬
  • Place, Times Square
    ‪16 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪26 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 Queen Bed (Medium Queen)

8.4 out of 10
Very good
(37 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(50 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(41 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Single)

8.4 out of 10
Very good
(31 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Small)

8.2 out of 10
Very good
(24 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, City View

1 bedroom, premium bedding, down duvets, minibar

Suite, Multiple Beds, City View

  • City view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 2 Single Beds (Bunk)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 2 Single Beds (Bunk)

10.0 out of 10
Exceptional
(2 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

New York

With a stay at Ace Hotel New York, you'll be centrally located in New York, steps from 5th Avenue and 6 minutes by foot from Empire State Building. .This hotel is 0.5 mi (0.7 km) from Madison Square Garden and 0.7 mi (1.1 km) from Broadway.

What's nearby

  • Empire State Building - 5 min walk - 0.4 km
  • Madison Square Garden - 9 min walk - 0.8 km
  • Times Square - 16 min walk - 1.3 km
  • Broadway - 16 min walk - 1.3 km
  • Grand Central Terminal - 16 min walk - 1.4 km

Getting around

  • 28 St. Station (Broadway) - 1 min walk
  • New York W 32nd St. Station - 4 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Ace Hotel Lobby Bar - ‬1 min walk
  • ‪Lady M Cake Boutique - NYC - ‬1 min walk
  • ‪KazuNori: The Original Hand Roll Bar - ‬2 min walk
  • ‪Nubeluz - ‬2 min walk

About this property

Ace Hotel New York

Hotel with a restaurant, steps from 5th Avenue
Ace Hotel New York offers 286 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 286 individually decorated guestrooms, featuring minibars and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless internet access.
Satisfy your appetite at Koloman, a restaurant which features a bar/lounge. Dining is also available at the 2 coffee shops/cafes. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Koloman - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Koloman

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 45.92 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 455 out of 1004 reviews
Rating 8 - Good. 232 out of 1004 reviews
Rating 6 - Okay. 152 out of 1004 reviews
Rating 4 - Poor. 96 out of 1004 reviews
Rating 2 - Terrible. 69 out of 1004 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

friea

Stayed 5 nights in Aug 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing! The lobby had a DJ, the room had a guitar, it had a fun vibe, and was centrally located in the middle of the city. I got a great price and would definitely stay here again.
Stayed 3 nights in Apr 2025

8/10 Good

Giulio

Liked: Cleanliness, staff & service, property conditions & facilities
rooms are way too dark for me, hard to see my clothes
Stayed 1 night in Aug 2025

10/10 Excellent

Jennice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brings out the vampire in you!

Pretty cool and hip hotel. A little dark…but then again we all look better in the dark!
Stayed 1 night in Aug 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Dr. Shai

Disliked: Cleanliness, staff & service, room comfort
I was charged twice for my stay. Facility wasn't at best shape. I couldn't get anyone of the staff to help me carry my suitcase to my room even though I was carrying my 4yo child. In total good location but bad experience.
Stayed 2 nights in Jul 2025

2/10 Terrible

Fatemah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a 4-night stay at Ace Hotel and regretted it almost immediately. I’ve stayed in well over 500 hotels across the world, and I can confidently say this is one of the least impressive experiences given the amout paid. The hotel is located on a street that feels a bit off, and the overall vibe doesn’t improve once inside. The room had very little natural light, despite the photos suggesting otherwise. The lighting situation is poor throughout the hotel from the lobby to the rooms which made the space feel gloomy and unwelcoming. I ended up upgrading just to avoid feeling like I was in darkness all day which want worth it. The room itself lacked basic comforts: no coffee machine in a one-bedroom loft is a strange miss. Add to that the confusing pricing and lack of value, and I honestly don’t see how the rate made any sense in the end. Service was another low point. Only one person at the reception desk was helpful and it was clear his support came from personal effort, not from a well-trained team or a service-focused hotel culture. The rest of the staff didn’t bother assisting with anything at all especially at checkout. But even that was overshadowed by how poorly checkout was handled and the final straw: I was charged an unexplained amount in taxes and fees at the end, unlike anything I’ve ever encountered in my entire travel history. Yeah, i do not recommend a stay here.
Stayed 4 nights in Jul 2025

10/10 Excellent

Stephen

Stayed 3 nights in Jul 2025

6/10 Okay

Curt

Travelled with family
Liked: Staff & service
Disliked: Amenities
Room was a lot smaller than expected. Air condition wasn’t working properly and room was very dimly lit. Could hear several other guests all night while trying to sleep. Wasn’t a relaxing experience at all. Probably the last time staying here. Has gone quite downhill from what it was.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tong

Great location and service.
Stayed 3 nights in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Sameer

Stayed 9 nights in Jul 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Jennifer

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was dark and smelled.
Stayed 2 nights in Jul 2025

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been staying at the Ace for years; it is a comprehensive experience. You can get your coffee, cocktails, and drinks without ever leaving the establishment.
Stayed 1 night in Jul 2025

10/10 Excellent

Jake

Stayed 3 nights in Jul 2025

6/10 Okay

Shelby

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Nasiba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

amelia

Liked: Cleanliness, staff & service, amenities
Great location, friendly staff, and clean, spacious rooms. Some things I'd note; the bathroom design made it hard to shower without water going everywhere. Photos of the washrooms would have helped in the room selection. Generally the setup seemed more geared toward men maybe? or people with short hair at least. Limited lighting and no outlets near the mirror made getting ready tricky. Noise is expected for the location and building age, but some updated window seals/gaskets could help with street noise. Overall though, a solid stay for the location and cleanliness.
Stayed 3 nights in Jul 2025

6/10 Okay

Sarah

Liked: Cleanliness
Most of the pictures doesnt replicate the room we received.
Stayed 1 night in Jul 2025

4/10 Poor

Costable

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bathrooms are horrible. No ventilation. Shower curtains are short so by the time you're done, there is a pool outside. Needed to use new towels everyday to prevent water from entering into the room. Note: cleaning staff are aware and dont mind giving out extra towels for that reason.
Stayed 7 nights in Jun 2025

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location is brilliant! The lobby has everything you need, which is great because there is no coffee in the room. The staff was wonderful and the room was spacious. I’ll be back!
Stayed 2 nights in Jul 2025

6/10 Okay

Oya

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was in very poor condition needs a renovation
Stayed 1 night in Jul 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly & great location!
Stayed 3 nights in Jul 2025

10/10 Excellent

Sophia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025