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Dream Downtown, by Hyatt

4.5 star property

Photo gallery for Dream Downtown, by Hyatt

Minibar, in-room safe, desk, laptop workspace
Creator video - submitted by Виктор's Travel Shop
Bar (on property)
Room, 1 King Bed (Platinum)
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
355 W 16th St, New York, NY, 10011
  • Place, Chelsea Market
    ‪2 min walk‬
  • Place, The High Line Park
    ‪3 min walk‬
  • Place, Hudson River Park
    ‪5 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪38 min drive‬

Room options

View all photos for Room, 1 King Bed (Platinum)

Room, 1 King Bed (Platinum)

Room, 1 King Bed (Platinum)

  • City view
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View (Silver)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool View (Silver)

8.6 out of 10
Excellent
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony (Bronze)

8.4 out of 10
Very good
(15 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Bronze)

7.4 out of 10
Good
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Silver)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Silver)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Silver)

Room, 1 King Bed (Silver)

Room, 1 King Bed (Silver)

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Bronze)

7.6 out of 10
Good
(22 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool Access (Gold)

Room, 1 King Bed, Pool Access (Gold)

Room, 1 King Bed, Pool Access (Gold)

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Platinum)

Suite (Platinum)

Suite (Platinum)

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Gold)

Room, 2 Double Beds (Gold)

Room, 2 Double Beds (Gold)

8.8 out of 10
Excellent
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Gold)

Room, 1 King Bed (Gold)

Room, 1 King Bed (Gold)

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Bronze)

Room, 1 Queen Bed (Bronze)

Room, 1 Queen Bed (Bronze)

7.8 out of 10
Good
(20 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Pool Access (Roll-In Shower, Gold)

Room, 1 King Bed, Pool Access (Roll-In Shower, Gold)

Room, 1 King Bed, Pool Access (Roll-In Shower, Gold)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Pool Access (Platinum)

Suite, 1 King Bed, Pool Access (Platinum)

Suite, 1 King Bed, Pool Access (Platinum)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King Guest House

King Guest House

King Guest House

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Terrace (South Tower)

Suite, 3 Bedrooms, Terrace (South Tower)

Suite, 3 Bedrooms, Terrace (South Tower)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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Minibar, in-room safe, desk, laptop workspace
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The price is NZ$452
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About the area

New York

A stay at Dream Downtown, by Hyatt places you in the heart of New York, within a 5-minute walk of Chelsea Market and The High Line Park. .This luxury hotel is 0.9 mi (1.4 km) from Union Square Park and 1.6 mi (2.6 km) from Times Square.

What's nearby

  • Chelsea Market - 2 min walk - 0.2 km
  • The High Line Park - 3 min walk - 0.3 km
  • Hudson River Park - 5 min walk - 0.5 km
  • Whitney Museum of American Art - 6 min walk - 0.6 km
  • Chelsea Piers - 6 min walk - 0.6 km

Getting around

  • 8 Av. Station (W 14th St.) - 3 min walk
  • New York 14th St. Station - 11 min walk
  • LaGuardia Airport (LGA) - 40 min drive

Restaurants

  • ‪Starbucks Reserve Roastery - ‬2 min walk
  • ‪Panorama Cafe - ‬2 min walk
  • ‪Stella's Pizza - ‬2 min walk
  • ‪Buddakan - ‬1 min walk
  • ‪TAO Downtown Restaurant - ‬1 min walk

About this property

Dream Downtown, by Hyatt

Luxury hotel with a nightclub, steps from Chelsea Market
Dream Downtown, by Hyatt offers 314 accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center, a seasonal outdoor pool, and complimentary bicycles.
Make yourself at home in one of the 314 guestrooms featuring minibars and LED televisions. Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy a range of recreational amenities, including a nightclub, a 24-hour fitness center, and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a hair salon.
At Dream Downtown, by Hyatt, enjoy a satisfying meal at the restaurant. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk.
Dream Downtown, by Hyatt has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour offsite parking (USD 100 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 2 buildings
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 12 to May 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 99 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 57.38 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: USD 100 per night(520 ft away; open 24 hours)
  • Pet fee: USD 99 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The pool is located in a private club operated by a third-party. Guests have access to the pool from 8:30-10:30 AM and 6-8 PM. From 11 AM-6 PM, the pool is available only to adults aged 21 and older and requires wristbands (surcharge) to access.

We should mention

The seasonal pool will be open from May 19 to September 13
Pool access available from 8:30 AM to 10:30 AM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Downtown Dream
Dream Downtown
Dream Downtown Hotel
Dream Downtown Hotel New York
Dream Downtown New York
Dream Downtown Hotel New York City

Dream Downtown, by Hyatt Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 819 out of 1631 reviews
Rating 8 - Good. 298 out of 1631 reviews
Rating 6 - Okay. 219 out of 1631 reviews
Rating 4 - Poor. 152 out of 1631 reviews
Rating 2 - Terrible. 143 out of 1631 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Check-in was disappointing. I had a room just below a nightclub. The receptionist told me that the room was equipped with earplugs. The location was excellent, but it was very expensive.
Stayed 3 nights in Oct 2025

6/10 Okay

Rodney

Travelled with family
Liked: Cleanliness
Room was good size for NY. Most staff were friendly and helpful. We were not provided with "destination fee" items and so that was frustrating. The room was very very noisy on Friday night as there is a nightclk7v in the hotel.
Stayed 4 nights in Oct 2025

6/10 Okay

John

Liked: Cleanliness
Our room was not ready when we arrived and we had to wait thirty minutes in the lobby. The room had damage on the walls. The TV worked on one channel and attempting to change the channel made it malfunction and stop working altogether. We called the front desk to report it but no one picked up. Tub and shower were awesome. Location was great for us. Needed earplugs to sleep as we were on the second floor right above the entrance to nearby bars and clubs. Don’t feel like we got a good experience for the price.
Stayed 2 nights in Oct 2025

2/10 Terrible

Natasha

Travelled with group
Disliked: Staff & service, amenities
Check in process was a disaster! Paid for a premium room and all of those upgraded rooms are on the floor below the club. Ended up charging the incorrect credit card for the balance due. Front staff seemed incompetent on basic check in process. Usually stay at the standard and will continue to do so. Never again!!
Stayed 1 night in Oct 2025

10/10 Excellent

Lisbeth

Liked: Cleanliness, amenities, property conditions & facilities
They do a good job of preparing guests for ambient noise, but I was not bothered by any noise the night I stayed. Very convenient location.
Stayed 1 night in Oct 2025

10/10 Excellent

Roberto, Ponte Vedra Beach

Stayed 5 nights in Oct 2025

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, amenities
Everything were nice
Stayed 5 nights in Oct 2025

6/10 Okay

phillip

Travelled with group
Liked: Cleanliness, staff & service
Drink option good.
Stayed 2 nights in Oct 2025

8/10 Good

Dave

Stayed 3 nights in Oct 2025

10/10 Excellent

Matthew, Los Angeles

Liked: Cleanliness
Staff was Great.
Stayed 3 nights in Oct 2025

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun & clean hotel
Stayed 1 night in Oct 2025

6/10 Okay

Ashlei

Travelled with family
Liked: Cleanliness
Room wasn't ready 1.5 hours after the states check in time. The hotel is used for a lot of other purposes for such a small space so it's awkward to shimmy through someone's bat mitzvah to get up to our rooms. We heard really loud tribal drumming from tao when we were up on the 2nd floor. The best things are pretty decent sized rooms for NYC and awesome location.
Stayed 3 nights in Oct 2025

4/10 Poor

Sarah

Worst choice I made all year. Terrible

Worst decision I made as a solo traveler just wanting to be safe and close to a special event. I'm disgusted at whats happening to my credit card and not to mention the man who walked in on me without knocking, luckily the chain was on because he had his own key and it shocked the fear for a moment in me. I am furious, i looked past the mistake of workers coming in my room, i looked past the calls to my room by confused receptionists although it was a bit creepy, why did my room phone keep ringing!! I splurged and spent just under $700 for 1 single night in this establishment me just me pre-paid far before arrival, thats alot. i spent most of my time out , brought or ate out has all my own food and beverages & left by 10am the next day. I came for a small concert and left. Nobody apologized for the walking in, the calls, oh yah and the guy vacuuming at 7am for 30 minutes in my little hallway connected to another room that slamed the door constantly shaking my room - i got out first thing in the morning. It was just a very uncomfortable stay, now i know where not to go however i need an explanation as to why the dream thinks my credit card is a never ending well they can take from. Nearly $1300, so far? Are you kidding me, the rooom was paid, what is going on here! Lastly my entire stay was documented on a body camera, except sleeping not one second was missed, my hopes were too have an amazing stay at this extremely expensive "highly rated" hotel, it went extremely opposite
Stayed 1 night in Oct 2025

2/10 Terrible

Gregory

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The bed was very comfortable. But, you won’t get any sleep because the hotel has night clubs that have zero insulation or sound proofing. I was up until 4 am as if I was in the club with loud music and the room vibrating. If you want to party stay here and you’ll have a great time. If you are working or with family definitely stay elsewhere.
Stayed 5 nights in Oct 2025

6/10 Okay

Otis

Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Stayed 4 nights in Oct 2025

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel in a great location. Staff were super helpful, room was clean and a decent size. Bar area excellent Would highly recommend
Stayed 4 nights in Oct 2025

4/10 Poor

Suzanne

Stayed 4 nights in Oct 2025

4/10 Poor

Neal

Travelled with family
Stayed 1 night in Oct 2025

10/10 Excellent

Marcie

Stayed 3 nights in Oct 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice and very helpful. The room was clean and the area around the hotel was nice. We would definitely stay here again!
Stayed 3 nights in Oct 2025

10/10 Excellent

phillip

Travelled with group
Nice
Stayed 1 night in Oct 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure staying there. Close to everything especially the Chelsea Market. I’ve stayed here over 15 times
Stayed 4 nights in Sep 2025

2/10 Terrible

Bailey

Stayed 3 nights in Oct 2025