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Dream Downtown, by Hyatt

4.5 star property

Photo gallery for Dream Downtown, by Hyatt

Relax in a spacious room with plush leather sofas and armchairs, surrounded by lush greenery views and tall columns.
Creator video
Enjoy a sophisticated drink at the bar, where sleek countertops and ornate lighting set the tone.
Contemporary hotel room with a large bed, desk, and city view.
Enjoy the city skyline view from our rooftop terrace, featuring comfortable seating areas and lush greenery.

Popular amenities

  • Pool
  • Parking available
  • Bar
  • Free WiFi
  • Pet-friendly

Explore the area

Map
355 W 16th St, New York, NY, 10011
  • The High Line Park
    ‪3 min walk‬
  • Empire State Building
    ‪4 min drive‬
  • Times Square
    ‪4 min drive‬
  • New York, NY (LGA-LaGuardia)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Bronze)

7.6 out of 10
Good
(18 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool Access (Gold)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool Access (Gold)

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

King Guest House

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Silver)

Room, 2 Double Beds (Silver)

Room, 2 Double Beds (Silver)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Silver)

Room, 1 King Bed (Silver)

Room, 1 King Bed (Silver)

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Gold)

Room, 2 Double Beds (Gold)

Room, 2 Double Beds (Gold)

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (Platinum)

Suite (Platinum)

Suite (Platinum)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Platinum)

Room, 1 King Bed (Platinum)

Room, 1 King Bed (Platinum)

  • 46.0 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Bronze)

Room, 1 King Bed, Balcony (Bronze)

Room, 1 King Bed, Balcony (Bronze)

8.2 out of 10
Very good
(12 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Bronze)

Room, 2 Double Beds (Bronze)

Room, 2 Double Beds (Bronze)

7.4 out of 10
Good
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool View (Silver)

Room, 1 King Bed, Pool View (Silver)

Room, 1 King Bed, Pool View (Silver)

8.6 out of 10
Excellent
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

Designer toiletries, hair dryer, bathrobes, towels

Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed ( WITH POOL ACCESS (Platinum))

Suite, 1 King Bed ( WITH POOL ACCESS (Platinum))

Suite, 1 King Bed ( WITH POOL ACCESS (Platinum))

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (ROLL IN SHOWER, POOL ACCESS (GOLD))

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (ROLL IN SHOWER, POOL ACCESS (GOLD))

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed (Bronze)

7.8 out of 10
Good
(18 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Gold)

Room, 1 King Bed (Gold)

Room, 1 King Bed (Gold)

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 3 Bedrooms, Terrace (South Tower)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Similar properties

Enjoy a panoramic city view from the comfort of this stylish room, featuring a round table, armchairs, and a beautiful plant.

Virgin Hotels New York City

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, (2785)
The price is NZ$471
for 1 room
includes taxes & fees
17 Aug - 18 Aug
Virgin Hotels New York City

About the area

New York

A stay at Dream Downtown, by Hyatt places you in the heart of New York, within a 5-minute walk of Chelsea Market and The High Line Park. .This luxury hotel is 0.9 mi (1.4 km) from Union Square Park and 1.6 mi (2.6 km) from Times Square.

What's nearby

  • Chelsea Market - 2 min walk - 0.2 km
  • The High Line Park - 3 min walk - 0.3 km
  • Madison Square Garden - 17 min walk - 1.5 km
  • Empire State Building - 4 min drive - 2.2 km
  • Times Square - 4 min drive - 2.5 km

Getting around

  • 8 Av. Station (W 14th St.) - 2 min walk
  • New York 14th St. Station - 11 min walk
  • LaGuardia Airport (LGA) - 30 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Buddakan - ‬1 min walk
  • ‪Los Tacos No. 1 - ‬2 min walk
  • ‪TAO Downtown Restaurant - ‬1 min walk
  • ‪Lobster Place - ‬2 min walk

About this property

Dream Downtown, by Hyatt

Luxury hotel with a nightclub and a 24-hour fitness center
Dream Downtown, by Hyatt offers 314 accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center, a seasonal outdoor pool, and complimentary bicycles.
Make yourself at home in one of the 314 guestrooms featuring minibars and LED televisions. Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy a range of recreational amenities, including a nightclub, a 24-hour fitness center, and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a hair salon.
At Dream Downtown, by Hyatt, enjoy a satisfying meal at the restaurant. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Dream Downtown, by Hyatt has a restaurant on site.

Languages

Chinese (Mandarin), English, French, Italian, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 100 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 2 buildings
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 12 to May 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 99 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 57.38 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 100 per night
  • Pet fee: USD 99 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The pool is located in a private club operated by a third-party. Guests have access to the pool from 8:30-10:30 AM and 6-8 PM. From 11 AM-6 PM, the pool is available only to adults aged 21 and older and requires wristbands (surcharge) to access.

We should mention

The seasonal pool will be open from May 19 to September 13
Pool access available from 8:30 AM to 10:30 AM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Downtown Dream
Dream Downtown
Dream Downtown Hotel
Dream Downtown Hotel New York
Dream Downtown New York
Dream Downtown Hotel New York City

Dream Downtown, by Hyatt Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 741 out of 1505 reviews
Rating 8 - Good. 281 out of 1505 reviews
Rating 6 - Okay. 204 out of 1505 reviews
Rating 4 - Poor. 145 out of 1505 reviews
Rating 2 - Terrible. 134 out of 1505 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Marilyne

Liked: Cleanliness, property conditions & facilities
Very underwhelming experience.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness
Stayed 3 nights in Apr 2025

10/10 Excellent

Mark

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at the Dream for our 38th wedding anniversary with some of our close friends. We really enjoyed ourselves and would love to come back to stay soon. It was the perfect getaway for all of us!
Stayed 1 night in Apr 2025

10/10 Excellent

Hart, San Diego

Stayed 1 night in Apr 2025

10/10 Excellent

Marc

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in Apr 2025

6/10 Okay

Karen, Richboro

Travelled with partner
Liked: Cleanliness
The room was extremely small. The hallways are not marked with room numbers.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2025

10/10 Excellent

Baine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in and check out were flawless. Very professional great staff
Stayed 2 nights in Apr 2025

6/10 Okay

Madhura

Travelled with family
Liked: Cleanliness, staff & service
It was a okay stay. Rooms need upgrades. Beds need to be comfortable and bathroom features need upgrades.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sharon, Canton

Stayed 1 night in Apr 2025

10/10 Excellent

Randall, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent staff. Decent rooms.
Stayed 5 nights in Apr 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

nina

Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was very nice. However, some things forgotten that were requested from front desk. Also it’s been weeks from my stay and I still have not received my detailed folio which I have requested numerous times.
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort

Don't do it Ladies

Ladies....the lighting is horrible! Even in the bathroom. The lighting throughout the room is so bad. Took us 10 minutes every night to figure out how to turn them off. Sometimes they would go off when on the toilet! At the brightest, not great for make up. Bad set up all around. NO WHERE to put clothes, except one small dresser. I moved overpriced snacks so I could use the shelf for my things, then had to talk to the mngr to not charge me for all the snacks moved off the sensored shelf! NO WHERE is there a note about this, the mini mini fridge is full of alcohol, again no where to put leftovers or your own midnight snack. Felt like we were living in a cave for 5 days.
Stayed 4 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful
Stayed 4 nights in Apr 2025

8/10 Good

Karmen

Stayed 1 night in Apr 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large lobby, friendly staff, safe.
Stayed 2 nights in Apr 2025

8/10 Good

tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

To many issues for the cost

With cost of room they should offer free breakfast. There was a refrigerator in room but was FILLED of their stuff to sell. Had to keep removing their stuff to put our drinks and leftovers in frig. Only enough towels for one day and they didnt clean room on Easter. One tiny garabage can in room. Insane!! Glass wall in bathroom light up entire room when your trying to sleep. Loud booming base could b heard from roof top bar!!
Stayed 3 nights in Apr 2025

8/10 Good

RAFAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service. Rooms need an update. We stayed in a double room.
Stayed 3 nights in Apr 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the location. Stuff was helpful! Fun vibe!!
Stayed 1 night in Apr 2025

4/10 Poor

jeffrey

Liked: Cleanliness, property conditions & facilities

Try another place !

The place was fine although had to wait an additional hour to check in. ( 4:15 room ready) and not the one I booked . Also I was charged for three items from the mini bar I never used . Also, it took forever just to get coffee in the morning . I am having a difficult time recommending this hotel .
Stayed 2 nights in Apr 2025

6/10 Okay

Avish

Stayed 1 night in Apr 2025

10/10 Excellent

Kimberly

Liked: Property conditions & facilities
Everything was beautiful
Stayed 1 night in Apr 2025

4/10 Poor

Una

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Don’t stay if you want to sleep at night!!!

Bed was very hard and uncomfortable to sleep on. Light switch panel at head of bed was illuminated 24/7 disturbing already poor sleep. Club in hotel played loud music 11 pm to 4 am resulting booming bass sounds making sleep difficult. Will not stay there again.
Stayed 2 nights in Apr 2025