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Lotte New York Palace

4.5 star property

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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View map
455 Madison Ave, New York, NY, 10022
  • Place, 5th Avenue
    ‪1 min walk‬
  • Place, Rockefeller Center
    ‪2 min walk‬
  • Place, Times Square
    ‪10 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪29 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Tower

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Executive Suite, 1 King Bed, Tower

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Skyline Cathedral View)

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Room, 2 Double Beds (Skyline Cathedral View)

9.0 out of 10
Wonderful
(29 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Skyline Cathedral View)

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Room, 1 King Bed (Skyline Cathedral View)

9.2 out of 10
Wonderful
(24 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Palace Studio Suite King

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Palace Studio Suite King

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Tower

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

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Room, 1 King Bed, Tower

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

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Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(67 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Cathedral View)

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Room, 2 Double Beds (Cathedral View)

8.6 out of 10
Excellent
(40 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

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Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(57 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Cathedral View)

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Room, 1 King Bed (Cathedral View)

9.4 out of 10
Exceptional
(49 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Tower (Corner)

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Suite, 1 King Bed, Tower (Corner)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Tower (King)

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Suite, 1 Bedroom, Tower (King)

  • City view
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace, King)

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Suite, 1 Bedroom (Palace, King)

  • City view
  • 73 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed (Palace)

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Signature Suite, 1 King Bed (Palace)

  • City view
  • 108 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Skyline Cathedral View)

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Room, 1 King Bed, Accessible (Skyline Cathedral View)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Skyline Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Skyline Cathedral View)

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Cathedral View)

8.0 out of 10
Very good
(1 review)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Cathedral View)

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Room, 2 Double Beds, Accessible (Cathedral View)

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

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Superior Room, 2 Double Beds, Accessible

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Accessible, Tower

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Room, 2 Queen Beds, Accessible, Tower

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

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Suite, 1 King Bed, Accessible, Tower (Corner)

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

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Signature Suite, 1 King Bed, Accessible (Palace)

  • City view
  • 108 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Tower

  • City view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Accessible, Tower

  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio, 2 Queen Beds, Tower

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Executive Studio, 2 Queen Beds, Tower

  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Tower (Corner with Pantry)

Bathroom sink

Suite, Tower (Corner with Pantry)

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Plasma TV, pay films

Family Suite, Multiple Beds (Palace, King and Two Doubles)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 71 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Family Suite, Multiple Beds (Palace, 2 Kings)

Plasma TV, pay films

Family Suite, Multiple Beds (Palace, 2 Kings)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 71 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

View all photos for Suite, 2 Bedrooms, Corner (Corner)

Bathroom sink

Suite, 2 Bedrooms, Corner (Corner)

  • City view
  • 156 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About the area

New York

A stay at Lotte New York Palace places you in the heart of New York, within a 5-minute walk of 5th Avenue and Rockefeller Center. .This family-friendly hotel is 0.6 mi (1 km) from Central Park and 0.6 mi (1 km) from Times Square.

What's nearby

  • 5th Avenue - 1 min walk - 0.0 km
  • Rockefeller Center - 2 min walk - 0.2 km
  • Grand Central Terminal - 9 min walk - 0.8 km
  • Times Square - 10 min walk - 0.9 km
  • Central Park - 11 min walk - 1.0 km

Getting around

  • 5 Av.-53 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪Toasties - ‬1 min walk
  • ‪Mangia - ‬2 min walk
  • ‪Inside Park at St Bart's - ‬2 min walk
  • ‪Cha CHA Matcha - ‬1 min walk
  • ‪Trouble's Trust - ‬1 min walk

About this property

Lotte New York Palace

Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary weekday newspapers. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.
Stay in one of 909 guestrooms featuring plasma televisions. Premium TV channels provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club and a steam room. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and babysitting (surcharge).
Enjoy a meal at Gold Room or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon for a fee.
Featured amenities include wired internet access (surcharge), a business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 6:30 AM and noon.
Gold Room - Onsite restaurant.
Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.
Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (USD 110 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 55 floors
  • Ballroom
  • Banquet hall
  • Built in 1981
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay films
  • Plasma TV with premium channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 149 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Utility fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Lotte New York Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1353 out of 1963 reviews
Rating 8 - Good. 303 out of 1963 reviews
Rating 6 - Okay. 168 out of 1963 reviews
Rating 4 - Poor. 85 out of 1963 reviews
Rating 2 - Terrible. 54 out of 1963 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jess

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel, amazing room, helpful Staff! 10/10
Stayed 2 nights in Dec 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just beautiful resort. Cast iron tubs hold heat felt like a spa. Cathedral views and skyline was amazing. Mattress needs improvement. Sleep was hard.
Large rooms
Amazing views
Stayed 2 nights in Dec 2025

10/10 Excellent

Aylen

Stayed 4 nights in Nov 2025

8/10 Good

Allison J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and beautiful lobby. The business of the Christmas season made check-in a bit of a hassle.
Stayed 3 nights in Dec 2025

10/10 Excellent

Juliette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our entire stay at the beautiful Lotte New York Palace Hotel was amazing. specially at Christmas time with the beautiful trees inside and outside or spectacular. Our view from our room of St. Patrick’s Cathedral was gorgeous and we look forward to staying there again.
Stayed 3 nights in Dec 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two times that I called for some items they never took them to my room. I went down after quite a few hours to get them myself. They wanted to tell me utensils weren't available until I said I called for them 6 hours before. Same with a bottle opener.
Stayed 4 nights in Dec 2025

10/10 Excellent

Nat

Stayed 1 night in Dec 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not get reservations for breakfast. We did however visit the coffee shop daily for coffee and bsgels. The staff was efficient and friendly. We were always in and out the door.
Stayed 2 nights in Dec 2025

10/10 Excellent

Leanne

Stayed 3 nights in Dec 2025

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I had a fantastic time staying at The Lotte New York Palace. We were located in such a perfect area, we never had to Uber, we were able to walk everywhere! And we felt so incredibly safe!
Stayed 3 nights in Dec 2025

10/10 Excellent

Eduardo Marti

Stayed 3 nights in Dec 2025

6/10 Okay

Kimberly

Travelled with family and small children
Liked: Cleanliness
Better Service when they get busy
Stayed 3 nights in Dec 2025

10/10 Excellent

Nataliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Gurmit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Entire team from door to Josie in housekeeping.
Stayed 3 nights in Dec 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Perfect location. Great weekend - highly recommend!
Stayed 3 nights in Dec 2025

10/10 Excellent

Joana

Stayed 1 night in Dec 2025

2/10 Terrible

Sanjiv

Stayed 1 night in Dec 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was stunning when we went for the holidays. Room was clean, every staff member I encountered was helpful and courteous. We had a short visit to the bar and it was beautiful. Would definitely stay again. Overall the classy, elegant decorations were the big standout for us but we were pleased with everything.
Stayed 3 nights in Dec 2025

6/10 Okay

Nicole

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Front desk woman was very rude.
Stayed 1 night in Dec 2025

10/10 Excellent

Casey

Stayed 1 night in Dec 2025

10/10 Excellent

Matthew

Stayed 4 nights in Dec 2025

10/10 Excellent

Caitlin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Efficient staff, very well run property. We came at Christmas and the decorations were elegant and festive. Our spotless room had a gorgeous view of St Patrick's Cathedral. We enjoyed a delicious breakfast in the stunningly beautiful Villiard room restaurant. Location was perfect for sightseeing & shopping.
Stayed 3 nights in Dec 2025

10/10 Excellent

Christine

Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 4 nights in Dec 2025

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025