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The Towers at Lotte New York Palace

5.0 star property

Photo gallery for The Towers at Lotte New York Palace

Lobby lounge
Property video
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Lobby lounge
Courtyard

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
455 Madison Avenue, New York, NY, 10022
  • Place, 5th Avenue
    ‪1 min walk‬
  • Place, Rockefeller Center
    ‪2 min walk‬
  • Place, Times Square
    ‪10 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪29 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed with Sofa bed, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 King Bed with Sofa bed, Tower

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, 2 Queen Beds, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Luxury Room, 2 Queen Beds, Tower

10.0 out of 10
Exceptional
(16 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Room, 1 King Bed, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Luxury Room, 1 King Bed, Tower

7.6 out of 10
Good
(9 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Corner (Towers)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed with Sofa bed, Corner (Towers)

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom, Tower (King)

42-inch plasma TV with cable channels, TV, video game console

Studio Suite, 1 Bedroom, Tower (King)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 99 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Tower

  • City view
  • 232 sq m
  • 3 bedrooms
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Metropolitan)

Suite (Metropolitan)

Suite (Metropolitan)

  • City view
  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Royal Suite

Royal Suite

Royal Suite

  • City view
  • 334 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Suite (Champagne Triplex)

Suite (Champagne Triplex) | Living area

Suite (Champagne Triplex)

  • City view
  • 465 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Executive Suite, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, Tower

  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Tower

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Room, 1 King Bed, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Luxury Room, 1 King Bed, Tower

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Corner (Towers)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Corner (Towers)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 156 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, Multiple Beds, Corner (with Pantry, Towers)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, Multiple Beds, Corner (with Pantry, Towers)

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Penthouse, Tower (Triplex)

Penthouse, Tower (Triplex)

Penthouse, Tower (Triplex)

  • City view
  • 465 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite (Jewel Triplex)

Suite (Jewel Triplex)

Suite (Jewel Triplex)

  • City view
  • 465 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, Multiple Beds, Tower (Sky View)

View from room

Suite, Multiple Beds, Tower (Sky View)

  • City view
  • 279 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, Multiple Beds, Tower (Sky View)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, Multiple Beds, Tower (Sky View)

  • City view
  • 325 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Executive Studio Suite, 2 Queen Beds, Tower

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Studio Suite, 2 Queen Beds, Tower

  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby
Lotte New York Palace
  • Spa
  • Pet-friendly
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 1,958 reviews
The price is NZ$1,038
includes taxes & fees
19 Apr - 20 Apr
Lotte New York Palace

About the area

New York

With a stay at The Towers at Lotte New York Palace, you'll be centrally located in New York, within a 5-minute walk of 5th Avenue and Rockefeller Center. .This family-friendly hotel is 0.5 mi (0.8 km) from Grand Central Terminal and 0.6 mi (0.9 km) from Broadway.

What's nearby

  • 5th Avenue - 1 min walk - 0.0 km
  • Rockefeller Center - 2 min walk - 0.2 km
  • St. Patrick's Cathedral - 2 min walk - 0.2 km
  • Radio City Music Hall - 6 min walk - 0.6 km
  • Times Square - 10 min walk - 0.9 km

Getting around

  • 5 Av.-53 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪Toasties - ‬1 min walk
  • ‪Mangia - ‬2 min walk
  • ‪Inside Park at St Bart's - ‬2 min walk
  • ‪Cha CHA Matcha - ‬1 min walk
  • ‪Trouble's Trust - ‬1 min walk

About this property

The Towers at Lotte New York Palace

The Towers at Lotte New York Palace offers 176 air-conditioned accommodations with DVD players and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 176 air-conditioned rooms featuring refrigerators and iPod docking stations. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Wired and wireless internet access is complimentary, while 42-inch plasma televisions with cable programming provide entertainment. Bathrooms have designer toiletries and hair dryers.
Pamper yourself with onsite massages, body treatments, and facials. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Stop by the hotel's restaurant, Pomme Palais, for lunch. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are served on weekends from 6:30 AM to noon for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services.
Cooked-to-order breakfasts are available for a surcharge between 6:30 AM and noon on weekends.
Pomme Palais - This café serves breakfast and lunch.
Villard Restaurant - This restaurant serves breakfast only. Open daily.
Gold Room - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle
  • Secured, covered valet parking on site (USD 110 per day)
  • Limited on-site valet parking

Food and drink

  • Weekend cooked-to-order breakfast available 6:30 AM to noon for a fee: USD 16 to 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard Restaurant

Things to do

  • Health club
  • Shopping

Family friendly

  • DVD player
  • Free area shuttle
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch plasma TV with premium cable channels
  • DVD player
  • IPod dock
  • Pay films
  • Video game console

Food and drink

  • Dishwasher
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Utility fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 16 to 26 per person
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Towers New York Palace
Towers Palace
Towers Palace Hotel
Towers Palace Hotel New York
Towers Lotte New York Palace Hotel
Towers Lotte Palace Hotel
Towers Lotte New York Palace
Towers Lotte Palace
The Towers At Lotte York York
The Towers at Lotte New York Palace Hotel
The Towers at Lotte New York Palace New York
The Towers at Lotte New York Palace Hotel New York

The Towers at Lotte New York Palace Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 478 out of 657 reviews
Rating 8 - Good. 100 out of 657 reviews
Rating 6 - Okay. 42 out of 657 reviews
Rating 4 - Poor. 18 out of 657 reviews
Rating 2 - Terrible. 19 out of 657 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

William H

Stayed 1 night in Dec 2025

10/10 Excellent

elisa, rumson

Stayed 1 night in Dec 2025

10/10 Excellent

Shane

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent. Just wish the outdoor hot chocolate and pastry bar was open more often; we were there 4 days and didn’t see anyone behind the counter once.
Stayed 3 nights in Dec 2025

10/10 Excellent

Josh

Stayed 2 nights in Dec 2025

2/10 Terrible

Raghad

Disliked: Cleanliness
Stayed 2 nights in Nov 2025

10/10 Excellent

Jesse

Stayed 1 night in Oct 2025

10/10 Excellent

Kotchanipar

Stayed 2 nights in Oct 2025

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, amenities
Best hotel room in NYC. Convenient, very nice and great servcice
Stayed 2 nights in Oct 2025

2/10 Terrible

linda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
UNIMAGINABLY RUDE hotel staff, who clearly have had no education, much less education in hospitality or communication. 100% assumed hotel guests were thieves, liars, or criminals of other sort; rather than the paying customers (or "guests!") they truly are. Tower King Room (1500.00/night) did not meet minimum expectation of clean, orderly, functioning hotel room: Rusty bathroom fixtures, pink mold on shower curtain, torn roman shades, askew black-out shades, non-functional electric blinds, non-functional electrical outlets, unusual stains on upholstery and carpet, mis-matched furnishings, broken ("ripped out") under-counter cabinetry, broken closet doors, struggling and loud water-hammer plumbing, etc (!!).
Stayed 4 nights in Oct 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hiccup with front desk staff outside of that the place is amazing.
Stayed 2 nights in Oct 2025

10/10 Excellent

Cinthia

Stayed 1 night in Oct 2025

8/10 Good

Kevin

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is truly 5 star and I wanted to rate it 5 star across the board however the gap between excellent and average from front desk personnel can’t be ignored. Norma and Rebecca are exceptional whereas their colleagues need to be retrained. Not very good at all.
Stayed 3 nights in Oct 2025

6/10 Okay

Deana

Travelled with family
Liked: Room comfort
The location is what makes this hotel great, as well as the beds and water pressure. Otherwise, our room had a mildew smell first day and the surfaces were not clean. We waited for our room to be ready and the elevator experience in the towers makes it unfavorable vs. desired over their other rooms. To be suggested as a luxury experience is a stretch. But the view is truly gorgeous.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Stayed 3 nights in Oct 2025

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Towers at Lotte Palace is a very busy hotel. During the day time and early evening hours the lobby is crowded with people. As a result, it may take time to check in, or get baggage assistance and concierge assistance. Our receptionist, Melody was extremely helpful and courteous. She help make the stress situations go smoothly and always with a smile and kind words. Diego, one of the concierge was also courteous and super helpful. Our corner suite was spacious and comfortable. The only negative items is 1. there were hardly any amenities provided. No coffee cups, coffee maker, hot pot, visitor guide book, etc. 2. the electric outlets in the room were worn out from over use. Loose connections and items plugged in would easily fall out. 3. only 2-elevators service the tower rooms, so wait times can be long during busy check out hours in the morning. Other than that the hotel is good and centrally located.
Stayed 2 nights in Oct 2025

10/10 Excellent

Raymond J

Stayed 3 nights in Sep 2025

10/10 Excellent

Claudia

Stayed 2 nights in Sep 2025

10/10 Excellent

Jonathan

Stayed 4 nights in Aug 2025

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great location
Stayed 3 nights in Aug 2025

10/10 Excellent

Jerry, Hudsonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Aug 2025

10/10 Excellent

Justin

Stayed 2 nights in Jun 2025

6/10 Okay

Anne

Liked: Staff & service
Stayed 1 night in Jul 2025

2/10 Terrible

brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Dianne, Roseville

Stayed 5 nights in Jun 2025