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Room was clean

My room was never cleaned. Asked for clean towels and new sheets and housekeeping told me to go down to the front desk. Front desk and management were no help to the matter either as they told me that I would receive what I needed, but nothing was delivered to my room.

This hotel was beautiful! Everything was clean, the staff were friendly and welcoming. We celebrated my husband's birthday in the area at Angie's Seafood restaurant which was about 10 minutes away and everything was PERFECT starting with the arrival at the hotel's valet parking attendant to the front desk representative, they entire time of our one night trip was AMAZING! We will definitely be returning back to Royal Sonesta and Angie's seafood restaurant.

Yes

Staff was friendly but very slow. Never had hot water during the two days I was there so I had to take a cold shower. Parking was not included in the price.

An odd old hotel with outdated rooms, dirty and cracked room window, dim lighting throughout the building, and the need to use room card key to use the elevator (mine stopped working) made for an experience I would not repeat. We were happy to get out of there despite the friendly and mostly knowledgeable staff, a tasty crab cake and a pretty lobby ceiling.