2/10 Terrible
Leslie
Travelled with family
14 Dec 2025
Disliked: Staff & service, amenities
This is the 1st bad review I have ever posted, since usually if I have a bad experience, I will speak with the management. and not write a bad review, but this was so bad in addition to escalating to their management, I am writing this. The issue started when whoever checked in the room next to us really late in the evening were with friends who wanted to party and they were so loud we were up all night. We called the front desk 3 times during the middle of the night (midnight, 3 a.m. and 4 a.m. and the response was so bad from the front desk that it turned a bad situation much worse. The front desk said to us on the phone at 3 a.m. with an attitude "while you are complaining to me on the phone, I can't be doing anything about it". Then when we called back at 4 a.m. since nothing had been done, he said well a few of the people are leaving now. We were treated so rudely by the front desk that it was hard to comprehend. It was a special getaway with my niece and she was so upset by this since she was the one calling downstairs and spoken to like that, that it really put a damper on our visit. We were exhausted the only full day we had in Winter Park together.
Leslie
Stayed 2 nights in Dec 2025























