Accommodation Near Old Deep Ellum Historic District

Elevator issues but everything else was a 3.5 star rating

Everything and everyone was pleasant informed us with information properly. Had a bad experience at the omni and left to go to the westing and it was my 50th bday and they have my husband and i a wonderful suite and also had cake and champagne delivered..along with a wonder card. Made my bday even better considering the bad expensive we had at the omni. Thestaff sas wonderful. Will definitely be staying there every time we go to Dallas.

Great property downtown clean,cozy comfortable and good contential breakfast ! I would recommend this hotel. !

The stay over all was great. Did have an issue with employees in the open market but the hotel did their best to make up for the issue

My wife and I booked a suite for 2 nights. After checking in, we noticed the floor had not been cleaned, especially in the bathroom - which still had soap scum and hair still around it. We had to ask the front desk clerk three time and wait over two hours for housekeeping to finally come back and clean the floors, but even then the soap scum residue from the previous guests was still all over the bathroom floor. So, we decided to put three towels down and try not to think about it. Then, on the first night after we went to bed, we turned the AC on and set it to 69˚F, only to wake up in a sweat two hours later at 3:30am and find the room at 79˚F. Apparently, there was a short in the thermostat wiring because it took me numerous attempts to turn the unit on and off for it to finally kick on and begin cooling the room. But, at that point, my wife and I were both wide awake and not able to get back to sleep. Finally, at around 11am/Noon, after having been awake for the last seven/eight hours, we were able to fall back asleep. We woke up at at around 6pm and were both starving, so we left in a hurry to make it to our dinner reservation. After dinner, we decided we didn't want to stay another night and tried checking out/requesting a refund due to our awful experience. The front desk supervisor told us that they wouldn't approve a refund request for our second night because "it was too late for them to rebook the room" and then took no responsibility. Truly atrocious.

No staff/front desk but the room had an awesome view