I understand that hotels need to cut costs, and one of the ways they’re doing so is by limiting the cleaning of rooms and supplies. However, at this particular hotel, they only clean the room every other day if you stay for more than seven days, as if it was our case. Unfortunately, when it was time for them to clean, there were instances where they never showed up. When I called to report the issue, it felt like I was a nuisance rather than a valued guest. Instead of a full cleaning, they would simply 'freshen up' the room, which was far from satisfactory.
It's disappointing that this hotel carries the Marriott name, yet does not provide the level of service I associate with the brand. In fact, it was quite unsettling that when they did clean, they never changed the sheets. Other than this, the facilities were beautiful, and the customer service was initially great. However, I now understand why more people are choosing to rent homes rather than stay in hotels—if guests have to take care of everything themselves, then what’s the point of staying at a hotel?"