Second time staying here and was gobsmacked.
Service. Staff are below par, girl who works at the bar shouting at a much older lady. Was given a voucher for a drink from the manager and she seemed annoyed by this. Banging and knocking things around because wine was not included in the voucher although the manager said to honour it. She goes on to shout in French at the manager. Very uncomfortable and not the way to behave from someone providing a service.
The reason I was given a voucher, the housekeeping came into my room, peed in the toilet , left the lid up and didn’t flush. The whole bedroom smelt upon our return. We knew it was a man as there was no tissue in the toilet. Lo and behold when we saw the houskeeeping the next day serving our floor it was a man. I’ve never had housekeepers using the facilities in an occupied room.
Thirdly, location is nice, near shops and the metro and very close to the arena.
Breakfast shut 45 minutes early one day, we saw about 25 people come for breakfast to be told in a rude manner “NO breakfast is closed! Shut!”. They took away the pastries and turned off the hot drinks machine so they couldn’t be used. Friends of ours we made In the hotel had to go without food or drinks for breakfast.
I’ve never seen such poor behaviour and rude staff especially from a hotel. I’ll be logging a formal complaint with the hotel chain, specifically about the bar girl. Terrible attitude to be shouting at customers.