6/10 Okay
Lee
Business traveller
30 Jan 2026
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel is very classy, room was impeccably well designed and maintained. The housekeeping staff were polite and gracious. There was cold weather that night (33 degrees)and the room had no heat. Air conditioner could only be turned on or off, but no heat. I stopped at the rooftop restaurant on Monday 1/26/26 and after ordering a meal, I sat there for 49 minutes waiting. Finally the attendant that took my order comes to me and says she had to call the manager about my order. I thought that was odd, when several people long after me and were served their food while I was still waiting. Finally I get my burger and fries and the burger was burnt crisp and the fries cold. Was it racial? Maybe or just my bad luck that none of the white customers was experiencing.
Lee
Stayed 3 nights in Jan 2026




















