2/10 Terrible
Inga
1 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT AS PICTURED AT ALL, IT'S RUN DOWN and JUNK
This was the worst hotel I’ve ever stayed in—and I’ve stayed in plenty. The property hasn’t seen maintenance since 1997. I reserved an accessible suite with a jetted tub, but was told the first-floor option (the only one accessible to me) was broken. They didn't bother to call to tell me that room was not available. I’m a fall risk, I took a second-floor room because I wanted the Jetted tub which was the smallest tub I've ever seen I guess in the 1900's jetted tubs were really small. The staffs warmth vanished when my fiancée mentioned we were getting married—yes, we’re gay I guess that isn't okay there because after that, No more help with luggage, No Towels. The room had only one working lamp. the phone in the room was broken, the hallways were sweltering in 90+ temps outside No A/C in hallways. Staff gave us bulbs so we could change them ourselves, but that did not work. The fridge was half the size shown online and froze our sodas/beer—cans/bottles exploded. Staff handed us garbage bags and cleaning supplies to clean it ourselves. The fridge was set on 1. Then two grubby-looking men in street clothes, No ID, tried to enter our room without KNOCKING while we were sleeping. only the door catch stopping them. They told us to flip the switch by the door to turn on the lamps, It frightened my fiancée. This was supposed to be my birthday retreat after a Mayo Clinic visit—most likely my last birthday on earth. Instead, we felt unsafe, unwanted, and neglected. Shame on Baymont.
Inga
Stayed 3 nights in Jul 2025