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Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG

2.5 star property

Photo gallery for Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG

Reception
Outdoor pool
Free daily buffet breakfast
Exterior
Desk, soundproofing, iron/ironing board, free WiFi

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
102 Spencer Lane, San Antonio, TX, 78201
  • Place, Methodist Hospital Texsan
    ‪19 min walk‬
  • Place, Wonderland of the Americas Mall
    ‪2 min drive‬
  • Place, Dellview Park
    ‪3 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications Accessible)

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible (Communications Accessible)

8.0 out of 10
Very good
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Desk, soundproofing, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

7.0 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Comm, Accessible Tub)

Suite, 1 King Bed with Sofa bed, Accessible (Comm, Accessible Tub)

Suite, 1 King Bed with Sofa bed, Accessible (Comm, Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 1 King Bed

7.8 out of 10
Good
(28 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(19 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Desk, soundproofing, iron/ironing board, free WiFi

Suite, 2 Queen Beds

8.0 out of 10
Very good
(6 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, soundproofing, iron/ironing board, free WiFi

Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Desk, soundproofing, iron/ironing board, free WiFi

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

San Antonio

With a stay at Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG in San Antonio, you'll be within a 10-minute drive of River Walk and Henry B. González Convention Center. .This hotel is 5.1 mi (8.2 km) from San Antonio River and 11 mi (17.7 km) from Six Flags Fiesta Texas.

What's nearby

  • Methodist Hospital Texsan - 19 min walk - 1.6 km
  • Wonderland of the Americas Mall - 2 min drive - 3.0 km
  • First Unitarian Universalist Church - 2 min drive - 3.8 km
  • Dellview Park - 3 min drive - 4.5 km
  • River Walk - 8 min drive - 10.9 km

Getting around

  • San Antonio Station - 15 min drive
  • San Antonio International Airport (SAT) - 15 min drive

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪Bill Miller Bar-B-Q - ‬4 min walk
  • ‪Taquitos West Avenue - ‬16 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Whataburger - ‬17 min walk

About this property

Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG

Hotel in San Antonio with free breakfast and a fitness center
Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG offers 80 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 80 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG. A complimentary buffet breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (127 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Reusable coffee/tea filters
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel San Antonio-Medical Area
Holiday Inn Express San Antonio-Medical Area
Holiday Inn Express Suites San Antonio NW Medical Area
Holiday Inn Express Suites San Antonio NW Medical Area by IHG

Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 360 out of 1004 reviews
Rating 8 - Good. 263 out of 1004 reviews
Rating 6 - Okay. 165 out of 1004 reviews
Rating 4 - Poor. 108 out of 1004 reviews
Rating 2 - Terrible. 108 out of 1004 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities
Limited breakfast
Stayed 1 night in Sep 2025

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service
Stayed 4 nights in Sep 2025

4/10 Poor

Adrian

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Marquitos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service,clean and quiet .Easy access to I-10. Enjoyed my stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Dennis

Stayed 1 night in Sep 2025

10/10 Excellent

Jesus

Stayed 1 night in Aug 2025

6/10 Okay

Bryan

Travelled with partner
Room had musty odor. Staff polite and friendly. Very helpful. Older area and neighborhood.
Stayed 1 night in Sep 2025

2/10 Terrible

Lamont

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Room Was Not Livable Nor Fit To Stay In

My stay was horrible! From the moment I checked in, the TV was on but unable to operate due to a broken remote (missing the back) and the batteries not working. The AC was not working at first and the room was very damp and muggy. They offered to move me to another room, but that room was worse than the one I was in. The carpet had hard stains in several places and it too had that muggy smell and odor. Later that evening the plumbing wasn’t working. The toilet wouldn’t flush and the tub was backing up water when you used the shower. The gentleman in charge for the weekend sent someone to fix the toilet but it worked for about 5 flushes and went back to the same thing. We could not use the restroom all weekend. The hotel seemed to be completely booked and they were not able to accommodate us. Not even an offer to send us somewhere else. They offered to give me a refund but said they couldn’t because it was booked through a third party, which is Hotels.com. I need a refund! This was a horrible experience! You can contact the hotel for yourself. I was in 307.
Stayed 2 nights in Sep 2025

6/10 Okay

Laura

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

4/10 Poor

Taylor

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were many areas that were unclean and it always smelled like hair spray , the elevator was not clean
Stayed 2 nights in Sep 2025

6/10 Okay

Larry

Liked: Staff & service
The staff was very friendly and professional. Breakfast was very good. Room was clean. The hallways, entryway floors looked to need a mop and vacuum. Don’t know if there was not enough staff or what. Place was a little worn, but otherwise presentable.
Stayed 3 nights in Sep 2025

8/10 Good

Ronald

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Martha

Disliked: Cleanliness, property conditions & facilities
In the bathroom there was always hair. The breakfast had no variety and there were cockroaches. The bathroom door couldn't be closed because it was uneven and in the bathrooms you could hear a noise every time you closed the bedroom door.
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephanie

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Great room and service
Stayed 1 night in Aug 2025

6/10 Okay

Shobin

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Oscar

Stayed 1 night in Aug 2025

10/10 Excellent

Manuel

Stayed 1 night in Aug 2025

2/10 Terrible

Fabian

Stayed 2 nights in Aug 2025

8/10 Good

Delmis

Travelled with family and small children
Liked: Staff & service, amenities
Didn’t like of the Property under construction-remodeling. Employees smoking in the dropping off.
Stayed 1 night in Aug 2025

10/10 Excellent

Kyle

Stayed 1 night in Aug 2025

10/10 Excellent

Amir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Aug 2025

8/10 Good

Roxanne

Stayed 1 night in Aug 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2025

4/10 Poor

Arthur

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Water was cold, no wash clothsand linening for pull out couch.
Stayed 1 night in Aug 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Overall was good will stay again
Stayed 2 nights in Aug 2025