Everyone was very kind and helpful. Overall it was a great stay. We were given an accessible room, though not specifically requested, and the shower was weird and hard to use without water running out all over the bathroom floor because the shower curtain didn't go all the way to the floor so water just splattered everywhere. Also the area to hang clothes was super short, and I had a long dress to hang, and nowhere to hang it. The detergent used for the sheets was strong smelling and gave us a slight headache and caused some congestion. We're used to hotels that use hypoallergenic or unscented detergents, so that was tricky, but we knew it was a risk when we decided to try somewhere new. Everything else was comfortable and the cleanliness was great.