Shepherd's Bush accommodation with spa

Great staff, comfortable room and good value for a west London hotel.

The breakfast was lovely but not free. The hotel was very clean and fresh. We enjoyed the bar but on our last day there wasn’t any breakfast tea or peppermint tea. I asked the bar staff if they could source teabags from anywhere else in the hotel, they managed to get a breakfast teabag and charged the same as loose tea. I asked at reception for a peppermint teabag, they promised to get one but it never appeared. Very disappointing after a lovely stay.

I wasn't there to work, but security.

The members of staff were absolutely exceptional and provided professional, friendly and wonderful customer service

I had a wonderful stay! The best thing about this hotel is the staff — they are exceptionally polite and professional, which made my experience very pleasant. Checked in and checked out with ease. The beds are also wider and more comfortable than those in other hotels in the area. The location is perfect, close to all amenities including shops, the tube, restaurants, and even a church. Highly recommended!

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