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Dorsett Shepherds Bush

4.0 star property

Photo gallery for Dorsett Shepherds Bush

Front of property – evening/night
Executive Room
Bar (on property)
Lobby
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View map
58 Shepherds Bush Green, London, England, W12 8QE
  • Place, Shepherd's Bush Empire
    ‪1 min walk‬
  • Place, Shepherd’s Bush Market
    ‪3 min walk‬
  • Place, Westfield London Shopping Centre
    ‪7 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪41 min drive‬

Room options

View all photos for Dorsett Room

Premium bedding, minibar, in-room safe, desk

Dorsett Room

  • Sleeps 2

View all photos for Dorsett Room

Dorsett Room

Dorsett Room

8.2 out of 10
Very good
(131 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(24 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

7.0 out of 10
Good
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Studio Suite

  • Sleeps 3

View all photos for Executive Room

Premium bedding, minibar, in-room safe, desk

Executive Room

  • Sleeps 3

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Dorsett Twin Room

Premium bedding, minibar, in-room safe, desk

Dorsett Twin Room

  • Sleeps 2

View all photos for Dorsett Double Room

Premium bedding, minibar, in-room safe, desk

Dorsett Double Room

  • Sleeps 2

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

Similar properties

Lobby
Hilton London Kensington
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.0 out of 5, Very good, 1,004 reviews
The price is NZ$195
includes taxes & fees
12 Apr - 13 Apr
Hilton London Kensington

About the area

London

With a stay at Dorsett Shepherds Bush in London (Hammersmith and Fulham), you'll be within a 5-minute drive of Westfield London Shopping Centre and Kensington High Street. .This hotel is 3.2 mi (5.2 km) from Hyde Park and 4.4 mi (7.1 km) from Marble Arch.

What's nearby

  • Shepherd's Bush Empire - 1 min walk - 0.0 km
  • Shepherd's Bush Green - 1 min walk - 0.1 km
  • Shepherd’s Bush Market - 3 min walk - 0.3 km
  • Westfield London Shopping Centre - 7 min walk - 0.6 km
  • Kensington High Street - 20 min walk - 1.7 km

Getting around

  • Shepherd's Bush Market Underground Station - 3 min walk
  • Shepherd's Bush Station - 7 min walk
  • Heathrow Airport (LHR) - 30 min drive

Restaurants

  • ‪Shikumen Shepherd's Bush - ‬1 min walk
  • ‪The Defector's Weld - ‬2 min walk
  • ‪Liz Cafe - ‬1 min walk
  • ‪Jin - ‬1 min walk
  • ‪The Sindercombe Social - ‬1 min walk

About this property

Dorsett Shepherds Bush

Dorsett Shepherds Bush offers 317 accommodations with minibars and safes. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 317 guestrooms featuring MP3 docking stations and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.
For lunch or dinner, stop by Restaurant Spice Gallery, a restaurant that specializes in local and international cuisine. You can also grab snacks at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk.
English breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Restaurant Spice Gallery - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Jin Bar - This bar serves breakfast and light fare. Open daily.
Onsite venue #3 - This coffee shop serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Jin Bar
  • Restaurant Spice Gallery

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 70 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 70.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 20 for adults and GBP 20 for children
  • Pet fee: GBP 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 70.0 per day
  • Service fee: 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Dorsett Shepherds Bush
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel London
Dorsett Shepherds Bush London
Shepherds Bush Dorsett
Dorsett Shepherds Bush, London England
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush London
Dorsett Shepherds Bush Hotel London

Dorsett Shepherds Bush Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 839 out of 1952 reviews
Rating 8 - Good. 498 out of 1952 reviews
Rating 6 - Okay. 320 out of 1952 reviews
Rating 4 - Poor. 166 out of 1952 reviews
Rating 2 - Terrible. 129 out of 1952 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Julia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Value for location
Stayed 1 night in Dec 2025

6/10 Okay

Louise

Stayed 1 night in Dec 2025

6/10 Okay

Gareth

Business traveller
stay was ok my heating did not work in room so was a bit chilly
Stayed 1 night in Dec 2025

6/10 Okay

Elliot

Travelled with partner
Disliked: Staff & service
Fine for the price I paid - nicer than a comparable premier inn etc but miles from the service I would expect from a 4 star hotel. Toiletries in bathroom completely empty and not refilled despite asking on numerous occasions. “Please make up my room” sign ignored multiple nights in a row. Room walked into by housekeeping staff without a knock on door first. Location great - convenient for travelling pretty much anywhere in London and Westfield a 5 minute walk away. Room nice enough, although strong damp smell in the bathroom (thankfully only when the door was opened) and due to the design of the hotel very limited daylight through window. Would stay again but only if as heavily discounted as it was this time
Stayed 4 nights in Dec 2025

4/10 Poor

Ian

Disliked: Property conditions & facilities
The room was supposed to include a double / king bed. When arriving to the room, it was two singles. Went to reception to report, and while I was promised it would be resolved, 6 hours later no change. Offered a discount, but when I went to check out, that had temporarily been forgotten too.
Stayed 1 night in Dec 2025

4/10 Poor

Larissa

Check in was slow, but good. Got to the room which had some stains on carpet, not a big issue. Went to the loo, toothpaste stains on sink as if uncleaned, wiped one with wet tissue and dark poo stuck to inside of toilet. Asked for housekeeping, but staff were off duty - it was very late. Was given a new room that was comfy and clean. Hotel is not what it used to be although staff was quick to act and very apologetic.
Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Business traveller
Disliked: Amenities
Excellent but… i stay here a lot but they keep putting me in the accessible rooms!
Stayed 1 night in Nov 2025

10/10 Excellent

Stephen

Stayed 2 nights in Nov 2025

2/10 Terrible

Laura

Business traveller
Disliked: Cleanliness, staff & service, amenities
I booked a Dorsett room and was given a twin, it took 2 hours to get this resolved. The hotel rooms don't match the lobby, and the smell in the lobby was awful.
Stayed 1 night in Dec 2025

4/10 Poor

Julie

Disliked: Staff & service
COMPLAINT- We stayed at your hotel on Friday 21st November for one night. We had disturbed sleep as in the night we heard extensive dripping water. In the morning we were horrified to find the carpet sodden as there was a leak which we think was coming from the above room. Also, as we were preparing to leave, we were disturbed by the maintenance men wanting to get into our room. We received no apology for this inconvenience. When we checked out, as compensation we asked for our bar bill to be refunded. The staff member said that it wasn’t showing on our room bill and reassured us it wouldn’t be process. However, the sum of £22 was debited from my husband’s credit card on 22nd November- the day we checked out! Which highlights the incompetence of the reception staff. Please refund this and consider compensation for this incident. If we had had any possessions on the floor where the carpet was wet it would have been badly damaged . I have sent a message to the hotel today 10/12/25 but have not yet had a reply
Stayed 1 night in Nov 2025

4/10 Poor

Tai Tak

Disliked: Cleanliness, staff & service, amenities
I chose to stay at this hotel again for 4 nights from December 4th to 8th, and I believed that I would be satisfied with the rooms as I had been in the past. However, I was extremely dissatisfied this time. Moreover, when dealing with a manager(morning shift on 2015/12/05)who was handling the room change, he was not friendly and his attitude was arrogant. He was unable to resolve my request. The hotel management should follow up and provide guidance on how to handle guests' requests. The issue arose on December 4th when I checked in and was assigned room 738 (see photo). There were some problems: a damaged cabinet, bed, lint on the carpet, a sink that wouldn't drain, and the room was unclean and had an odor. I requested these issues be addressed. I was then moved to room 715, but a few issues remained: the carpet was unclean, just like in 738, and the bathroom drain wasn't working properly. I again contacted the hotel to understand and request solutions, but the manager said there was nothing they could do. My only options were to choose between room 738 or 715 and have them cleaned again. No staff were instructed to inspect the room at that time, so I had no choice but to stay in the less problematic room 715. It wasn't until that evening, when I used the shower, that I discovered there was no hot water and only a small amount of cold water(see video). This didn't happen again in the following days, which made me feel
Small entry
Small closet
No hot water
Stayed 4 nights in Dec 2025

6/10 Okay

David

Stayed 1 night in Dec 2025

10/10 Excellent

Fredrik

Stayed 4 nights in Nov 2025

10/10 Excellent

Francesca

Stayed 3 nights in Dec 2025

6/10 Okay

Paul

Stayed 1 night in Nov 2025

4/10 Poor

Richard

Stayed 1 night in Dec 2025

4/10 Poor

Richard

Stayed 1 night in Dec 2025

4/10 Poor

Viktoria

Liked: Cleanliness
Room was internal, no natural light, furniture was very battered, minibar outer door didn’t close, desk war-torn with drawer that didn’t close, paintwork very distressed, carpet stained, shower fittings wonky, old TV and unreliable internet. Room service poor. It feels as though the property is in dire straits financially and cutting back on everything - under-staffed and over-priced.
Stayed 3 nights in Dec 2025

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities
Beautiful property and great location.
Stayed 1 night in Nov 2025

10/10 Excellent

Aidan

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very welcoming and helpful and the room was very spacious and clean.
Stayed 1 night in Dec 2025

2/10 Terrible

Luke

Disliked: Cleanliness, property conditions & facilities
We were checked in 2 hours late. We get to the room (Deluxe Suite)and there is a distinct sewage smell, plus no robes or slippers as described on website and could not get blinds to operate in bedroom. We report this to reception who straightaway offer a 30% discount as if they knew there was going to be a problem. We ask for a clean of the bathroom and the sofa bed to be made up - we leave at 6pm, are back at 9.30pm - sofa bed linens have been put in room but bed has not been made nor has bathroom been cleaned - notify front desk, this is then done after 30 mins. This is only the experience of the first 6 hours of being here. Saturday - Ask front desk if we can have room cleaned at 5pm as it has not yet been done - get back at 11.30pm, clean has not happened. Ask for fresh towels at front desk, they arrive at 0.15am. This is the most I have spent on a single room in a hotel, and the single worst experience I have had at a hotel. The room should not have been sold to us in the condition it was in. 30% only covers the cost of the upgrade of the room, which was not worth the price. They could not offer alternative rooms due to being fully booked.
Battered lamp
Stain on ceiling
Cracked sink
Broken/inoperable blimds
Stayed 2 nights in Nov 2025

8/10 Good

Steen

Liked: Cleanliness, staff & service, amenities
Lovely room, as always Only downside, was the bar closed early, and several days too early ( 10.30, when said it was open untill 11 ) So we didnt get to use our drinks coupons
Stayed 5 nights in Nov 2025

2/10 Terrible

Klaus

Liked: Staff & service
Disliked: Cleanliness, amenities
In general the hotel is very outdated. I was unlucky and got a disability room, which had missing comfort in the bath room. There was only one tap with cold water, the bathroom was run-down, and there was some kind of fresh, unidentifiable dirt on the shower curtain. Breakfast used to be better, too. That was my last time staying at the Dorsett.
Stayed 1 night in Dec 2025

8/10 Good

Sanjay

Stayed 5 nights in Nov 2025

6/10 Okay

Debbie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Property amenities were good. We had suites and they were very quiet and comfortable. No external windows though which some people might not like - we overlooked the bar area. Items provided were not as per Expedia listing - no bath robes or coffee machine in our room. Other people on our party had no bottled water in their room. When they called down for some, staff member was very rude and said “hope you’re not expecting them for free “ (even though it was supposed to be included in room). When they were delivered staff member just walked into room without knocking and put them on table and walked out. Breakfast was nice, but most of it cold, and items kept running out.
Stayed 1 night in Nov 2025